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41. 发明申请

US20100306021A1 CONTACT CENTER INTEGRATION INTO VIRTUAL ENVIRONMENTS 有权
标题翻译：联系中心集成到虚拟环境中
公开(公告)号：US20100306021A1
公开(公告)日：2010-12-02
申请号：US12739226
申请日：2008-10-20
申请人： Neil O'Connor , Michael Hartman , Tony McCormack
发明人： Neil O'Connor , Michael Hartman , Tony McCormack
IPC分类号： G06Q10/00 , G06Q30/00 , G06N5/02 , G06F3/048
CPC分类号： G06N3/006 , G06Q10/0637 , G06Q30/016 , G06Q30/02
摘要： A contact center has an interface with a virtual environment implemented in a computer system. The operation of the contact center includes receiving, from the virtual environment, spatial information relating to the spatial position within the virtual environment of an inhabitant of the virtual environment, and queuing a contact relating to that inhabitant in a queuing system of the contact center. Queuing decisions are based, at least in part, on the spatial information of the inhabitant in the virtual environment.
摘要翻译：联络中心具有在计算机系统中实现的虚拟环境的接口。联络中心的操作包括从虚拟环境接收与虚拟环境的居民的虚拟环境内的空间位置相关的空间信息，并且在联络中心的排队系统中排队与该居民相关的联系人。排队决策至少部分地基于虚拟环境中居民的空间信息。

42. 发明授权

US07749066B2 Enhanced process for gaming using multiple random progressive prize opportunities and bingo-type of gaming products thereby 失效
标题翻译：增强游戏过程，从而使用多种随机渐进式机会和宾果式游戏产品
公开(公告)号：US07749066B2
公开(公告)日：2010-07-06
申请号：US11050114
申请日：2005-02-02
申请人： Michael Hartman , Calvin Nicholson , Joseph Kisenwether
发明人： Michael Hartman , Calvin Nicholson , Joseph Kisenwether
IPC分类号： A63F9/24 , G06F19/00 , A63F1/18
CPC分类号： G07F17/32 , G07F17/3248
摘要： Novel enhanced gaming systems employ unique, specialized, for example, FIRESTAR ™ type of indicia disposed upon at least one location of a plurality of pre-mapped locations housed on, for example, a multiplicity of bingo-type of cards. Percentages of indicia arrayed on, for example, card sets are controlled by a gaming proprietor's or operator's configuration settings as are the respective locations of the subject indicia, for example, by using a random number generator to induce players to participate in multiple opportunities to garner prizes, for example, for achieving a bingo-type of victory concomittant with pre-established winning requirements and a pre-selected occurrence of a unique specialized indicum. Progressive reports serve to keep players, proprietors/operators and gaming authorities apprised of earnings both in terms of amounts, odds and related data on occurrence of the same indicia in real time providing unique inducement and tracking value in both hard copy and electronic form.
摘要翻译：新颖的增强游戏系统采用独特的，专门的，例如FIRATAR TM类型的标记，其设置在容纳在例如多种宾果类型的卡上的多个预映射位置的至少一个位置上。例如卡片集上的标记的百分比由游戏所有人或运营商的配置设置以及主题标记的相应位置来控制，例如通过使用随机数生成器来诱导玩家参与多个机会来获取例如，获得与预先确定的获胜要求相一致的宾果式的胜利，以及预先选定的独特专业标识的出现。逐步报告可让玩家，东主/经营者和游戏机构在实时获得相同标记的数量，赔率和相关数据方面获得收益，从而以硬拷贝和电子形式提供独特的诱因和跟踪价值。

43. 发明申请

US20070081556A1 Antenna management system 失效
标题翻译：天线管理系统
公开(公告)号：US20070081556A1
公开(公告)日：2007-04-12
申请号：US11244549
申请日：2005-10-06
申请人： Scott Evans , Michael Hartman , Marc Pearlman
发明人： Scott Evans , Michael Hartman , Marc Pearlman
IPC分类号： H04J3/16
CPC分类号： H04W40/06 , H04W40/08 , Y02D70/22 , Y02D70/322 , Y02D70/324
摘要： A system maintains quality of service of a wireless network. The system includes a first layer, a second layer, and a third layer. The first layer configures a directional antenna to transmit and receive in particular sectors based on antenna gain, transmission power, and beam width. The second layer communicates a direction and range to the first layer. The third layer maintains information summarizing connectivity between a plurality of nodes. The third layer determines whether to extend the range of the signal from a predetermined default range to an extended range.
摘要翻译：系统维持无线网络的服务质量。该系统包括第一层，第二层和第三层。基于天线增益，发射功率和波束宽度，第一层配置定向天线在特定扇区中发射和接收。第二层与第一层通信方向和范围。第三层维护总结多个节点之间的连通性的信息。第三层确定是否将信号的范围从预定的默认范围扩展到扩展范围。

44. 发明申请

US20050125487A1 Method and system for distributing contacts within a network 审中-公开
标题翻译：在网络内分发联系人的方法和系统
公开(公告)号：US20050125487A1
公开(公告)日：2005-06-09
申请号：US10723507
申请日：2003-11-26
申请人： Neil O'Connor , Arik Elberse , Michael Hartman
发明人： Neil O'Connor , Arik Elberse , Michael Hartman
IPC分类号： G06F7/00 , G06F15/16 , G06F17/30 , H04M3/523
CPC分类号： H04M3/5237
摘要： Contacts received by a contact centre are auctioned to other contact centres to determine an optimum service or cost for each contact. By publishing requests for bids to a network visible space, multiple contact centres or agents can monitor for new requests, and if they can service the request, submit bids to take over the contact at the best price or service level. This enables contacts to be optimally distributed over a network without maintaining centrally records of currently available resources and current statistics for each contact centre. This also adds market competition to the distribution of contacts, providing the potential to increase the overall quality of service and to reduce costs.
摘要翻译：由联络中心收到的联系人将拍卖给其他联络中心，以确定每个联系人的最佳服务或费用。通过向网络可见空间发布出价请求，多个联络中心或代理可以监控新请求，如果可以为该请求提供服务，则以最佳价格或服务级别提交出价以接管联系人。这使联系人能够通过网络进行最佳分配，而不必对每个联络中心的当前可用资源和当前统计信息进行集中记录。这也增加了市场竞争对联系人的分配，提供了提高服务质量和降低成本的潜力。

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