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41. 发明授权

US06697460B2 Adaptive voice recognition menu method and system 有权
标题翻译：自适应语音识别菜单方法和系统
公开(公告)号：US06697460B2
公开(公告)日：2004-02-24
申请号：US10135143
申请日：2002-04-30
申请人： Benjamin A. Knott , Robert R. Bushey , John M. Martin , Kurt M. Joseph
发明人： Benjamin A. Knott , Robert R. Bushey , John M. Martin , Kurt M. Joseph
IPC分类号： H04M164
CPC分类号： H04M3/493 , H04M3/5166 , Y10S379/917
摘要： A method and system for automated speech-enabled responses to caller requests for information prompts caller requests for information from a menu that lists options based upon the frequency of requests for information and for automated collection and updating of content based upon the feedback provided by customers. For instance, a task analyzer classifies information requested by caller opening statements with the classifications based on the task the caller intends to accomplish. For a menu that provides information on telephone services, classifications may include instructions on how to use a service, pre-purchase information, identification of the services that the caller subscribes to, the cost of services, post-purchase information and identification of the caller's long distance carrier.
摘要翻译：一种用于对呼叫者信息请求进行自动语音启用的响应的方法和系统，提示来自菜单的信息的呼叫者请求，该菜单根据信息请求的频率列出选项，并且基于客户提供的反馈自动收集和更新内容。例如，任务分析器根据呼叫者打算完成的任务，将呼叫者打开语句所请求的信息与分类进行分类。对于提供关于电话服务的信息的菜单，分类可以包括关于如何使用服务，预购信息，呼叫者订阅的服务的识别，服务成本，购买后信息和呼叫者的识别长途运输

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