会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 45. 发明申请
    • METHOD FOR ANALYSING AN INTERACTIVE VOICE RESPONSE SYSTEM
    • 用于分析交互式语音响应系统的方法
    • WO2010076327A1
    • 2010-07-08
    • PCT/EP2009/068007
    • 2009-12-29
    • NORTEL NETWORKS LIMITEDCOSTELLO, JohnMCCORMACK, TonyYOAKUM, John
    • COSTELLO, JohnMCCORMACK, TonyYOAKUM, John
    • G10L15/22H04M3/493
    • G10L15/22H04M3/493H04M3/5166H04M2201/38H04M2203/355
    • Methods for analysing an interactive voice response (IVR) system are disclosed. In the methods, prompts are issued from the IVR system and user input made in response to the prompts from the IVR system is received. One method involves analysing conversation between the caller and the agent with which the caller has been connected whereby to diagnose faults in the IVR system. Another method involves displaying the prompts issued by the IVR system to an operator; and receiving input data from the operator, the data defining whether any change to the IVR system is recommended and/or any recommended changes to the IVR system. Another method involves detecting the occurrence of an unexpected event by comparing the user input against a predefined set of rules, each rule being associated with one or more of the unexpected events; and taking a predefined action in response to the detection of one or more of the unexpected events.
    • 公开了用于分析交互式语音响应(IVR)系统的方法。 在该方法中,从IVR系统发出提示,并接收到响应于IVR系统提示的用户输入。 一种方法涉及分析呼叫者与呼叫者已经连接的代理之间的对话,从而诊断IVR系统中的故障。 另一种方法是将IVR系统发出的提示显示给操作员; 并且从操作者接收输入数据,数据定义是否推荐IVR系统的任何改变和/或对IVR系统的任何推荐的改变。 另一种方法包括通过将用户输入与预定义的一组规则进行比较来检测意外事件的发生,每个规则与一个或多个意外事件相关联; 并且响应于一个或多个意外事件的检测而采取预定义的动作。
    • 48. 发明申请
    • PROVIDING WEB CONTENT IN THE CONTEXT OF A VIRTUAL ENVIRONMENT
    • 在虚拟环境的背景下提供网页内容
    • WO2010075621A1
    • 2010-07-08
    • PCT/CA2009/000380
    • 2009-03-27
    • NORTEL NETWORKS LIMITEDHYNDMAN, Arn
    • HYNDMAN, Arn
    • H04L12/16G06F19/00G09G5/377
    • G06F17/30882G06F3/04815G06F17/30887G06F2203/04804
    • Information URLs may be associated with three dimensional objects in a three dimensional virtual environment. When a URL is selected, an overlay web rendering engine renders a web page associated with the URL over the object in the three dimensional virtual environment. The web page may include rich content, interactive content, or any other type of web content supported by the user's local browser and browser plugging. The user may interact with the content in the overlay web rendering engine to obtain successive layers of content or to affect the object in the virtual environment. The web page is rendered with a transparent background so that the three dimensional content of the virtual environment continues to be visible through the web page and provides context for the overlayed content. Information URLs may be used to provide information about objects, Avatars, or the virtual environment itself.
    • 信息URL可以与三维虚拟环境中的三维对象相关联。 当选择URL时,覆盖网络呈现引擎在三维虚拟环境中呈现与URL对应的网页。 网页可以包括丰富的内容,交互式内容或用户本地浏览器和浏览器插件支持的任何其他类型的网页内容。 用户可以与覆盖网络呈现引擎中的内容交互以获得连续的内容层或者影响虚拟环境中的对象。 该网页以透明背景呈现,使得虚拟环境的三维内容通过网页继续可见,并为覆盖的内容提供上下文。 信息URL可用于提供有关对象,头像或虚拟环境本身的信息。
    • 49. 发明申请
    • PREDICTIVE NOTIFICATION SYSTEM FOR EMERGENCY SERVICES
    • 紧急服务预测通知系统
    • WO2010075233A1
    • 2010-07-01
    • PCT/US2009/068824
    • 2009-12-18
    • NORTEL NETWORKS LIMITEDTESTER, W., Scott
    • TESTER, W., Scott
    • H04L29/06H04W4/02H04L29/08H04M1/725
    • H04W4/02H04L67/18H04L67/26H04L67/306H04W4/021H04W4/029
    • A predictive notification system 150 identifies certain mobile devices 114, 116 in a wireless telecommunications network 102 that are likely to be within a predetermined geographical area of interest 120 during a predetermined period of time. The identified location/time pair may be one that is associated with or affected by a particular event (e.g., emergency, construction, disaster, traffic, weather or other alerts and events). This allows a notification (about the event) to be sent to the identified mobile devices 114, 116 in an effort to notify them of the event prior to entering the affected area in predetermined geographical area of interest 120. A trending profile generated and maintained by the mobile devices 114, 116 in the network is examined/consulted to determine the identity of those mobile devices 114, 116 that are likely to be within the affected area during the relevant time period.
    • 预测通知系统150在预定时段内识别可能在预定的感兴趣地理区域120内的无线电信网络102中的某些移动设备114,116。 识别的位置/时间对可以是与特定事件相关联或受特定事件影响的位置/时间对(例如,紧急情况,建筑,灾难,交通,天气或其他警报和事件)。 这允许将通知(关于事件)发送到所识别的移动设备114,116,以努力在预定的感兴趣的地理区域120中进入受影响的区域之前通知他们事件。通过以下方式生成和维护的趋势简档: 检查/咨询网络中的移动设备114,116以在相关时间段内确定可能在受影响区域内的那些移动设备114,116的身份。