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31. 发明申请

US20100316210A1 AUTOMATIC CALL COMPLETION IN A DIRECTORY ASSISTANCE SYSTEM 有权
标题翻译：自动呼叫完成在目录辅助系统中
公开(公告)号：US20100316210A1
公开(公告)日：2010-12-16
申请号：US12849137
申请日：2010-08-03
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4935 , H04M15/00 , H04M15/83 , H04M15/858 , H04M2215/8183 , H04M2215/82
摘要： A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.
摘要翻译：一种与公共交换电话网（PSTN）一致地在目录辅助系统中自动呼叫完成的方法，系统和装置。根据本发明，目录辅助系统中的自动呼叫完成的方法可以包括通过PSTN接收和处理来自主叫方的目录援助请求。可以从PSTN检索呼叫方的地址，并且可以从目录辅助系统中二次检索由目录协助请求产生的电话号码的地址。可以根据检索到的地址计算预期电话费，并且可以用计算的预期费用提示主叫方。最后，可以在主叫方和电话号码之间自动完成呼叫。

32. 发明授权

US07792267B2 Automatic call completion in a directory assistance system 失效
标题翻译：在目录辅助系统中自动完成呼叫
公开(公告)号：US07792267B2
公开(公告)日：2010-09-07
申请号：US10852909
申请日：2004-05-25
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4935 , H04M15/00 , H04M15/83 , H04M15/858 , H04M2215/8183 , H04M2215/82
摘要： A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.
摘要翻译：一种与公共交换电话网（PSTN）一致地在目录辅助系统中自动呼叫完成的方法，系统和装置。根据本发明，目录辅助系统中的自动呼叫完成的方法可以包括通过PSTN接收和处理来自主叫方的目录援助请求。可以从PSTN检索呼叫方的地址，并且可以从目录辅助系统中二次检索由目录协助请求产生的电话号码的地址。可以根据检索到的地址计算预期电话费，并且可以用计算的预期费用提示主叫方。最后，可以在主叫方和电话号码之间自动完成呼叫。

33. 发明授权

US07486783B2 Bill payment system and method 有权
标题翻译：帐单支付系统和方法
公开(公告)号：US07486783B2
公开(公告)日：2009-02-03
申请号：US10918064
申请日：2004-08-12
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore , Scott L. Winters
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore , Scott L. Winters
IPC分类号： H04M15/00 , H04M5/00 , H04M3/00
CPC分类号： H04M15/06
摘要： A method, system and apparatus for processing bill payments in a PSTN. The method of the invention can include, responsive to answering a telephone call from a caller over the PSTN, identifying the caller from a data communications source external to the telephone call and retrieving billing information for the identified caller. Once the billing information has been retrieved for the identified caller, the payment of a bill can be processed based upon the billing information. In a preferred aspect of the invention, the identifying step can include identifying the caller based upon identifying information for the caller received through a data communications link from a name resolution adapter disposed within the PSTN. For instance, the identifying step can include identifying the caller based upon identifying information retrieved from a LIDB and transmitted by the name resolution adapter.
摘要翻译：一种在PSTN中处理账单支付的方法，系统和装置。本发明的方法可以包括响应于通过PSTN应答来自呼叫者的电话呼叫，从电话呼叫外部的数据通信源识别呼叫者，并检索所识别呼叫者的计费信息。一旦已经为所识别的呼叫者检索到帐单信息，就可以基于账单信息来处理账单的支付。在本发明的优选方面，识别步骤可以包括基于通过设置在PSTN内的名称解析适配器的数据通信链路接收到的呼叫者的识别信息来识别呼叫者。例如，识别步骤可以包括基于从LIDB检索并由名称解析适配器发送的识别信息来识别呼叫者。

34. 发明授权

US07457395B2 Dynamic allocation of voice ports and menu options in an interactive voice recognition system 失效
标题翻译：在交互式语音识别系统中动态分配语音端口和菜单选项
公开(公告)号：US07457395B2
公开(公告)日：2008-11-25
申请号：US10736029
申请日：2003-12-15
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M1/64
CPC分类号： H04M3/2227 , H04M3/493 , H04M2201/40
摘要： A method (100) of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving (102) a plurality of incoming calls and monitoring (104) at least one among a recognition error rate for each menu option and execution path, a success rate for completing a desired transaction and an associated origination number, and monitoring frequently used menu options. In response to the monitoring steps, at least one of the menu choice prompting sequences among the plurality of menu choice prompting sequences can be rearranged (110) and at least one voice port among the plurality of voice ports can be reassigned (114).
摘要翻译：动态分配多个语音端口并为至少一个应用安排多个菜单选择提示序列的方法（100）包括以下步骤：接收（102）多个来话呼叫并监视（104）至少一个每个菜单选项和执行路径的识别错误率，用于完成所需交易的成功率和相关联的发起号码，以及监视经常使用的菜单选项。响应于监视步骤，多个菜单选择提示序列中的菜单选择提示序列中的至少一个可以被重新排列（110），并且多个语音端口中的至少一个语音端口可被重新分配（114）。

35. 发明授权

US07337363B2 Ghost agents within a grid environment 有权
标题翻译：网格环境中的Ghost代理
公开(公告)号：US07337363B2
公开(公告)日：2008-02-26
申请号：US10665582
申请日：2003-09-19
申请人： Thomas E. Creamer , Bill H. Hilf , Neil A. Katz , Victor S. Moore
发明人： Thomas E. Creamer , Bill H. Hilf , Neil A. Katz , Victor S. Moore
IPC分类号： G06F11/00
CPC分类号： G06F11/3476 , G06F11/3404 , G06F2201/86
摘要： A method for evaluating system behavior within a grid environment can include the step of identifying a host software object, wherein the host software object includes a user object, an application, and/or a process. The software object can be associated with the host software object. The host actions of the host software object can be replicated within the associated software object. Replicated actions can be recorded. The host software object can move from one grid within the grid environment to a different grid. In response to the moving of the host software object, the associated software object can move from the one grid to the different grid.
摘要翻译：用于评估网格环境中的系统行为的方法可以包括识别主机软件对象的步骤，其中所述主机软件对象包括用户对象，应用和/或过程。软件对象可以与主机软件对象关联。可以在相关联的软件对象内复制主机软件对象的主机动作。可以记录复制的动作。主机软件对象可以从网格环境中的一个网格移动到另一个网格。响应于主机软件对象的移动，关联的软件对象可以从一个网格移动到不同的网格。

36. 发明授权

US07308079B2 Automating testing path responses to external systems within a voice response system 有权
标题翻译：自动测试路径响应语音响应系统中的外部系统
公开(公告)号：US07308079B2
公开(公告)日：2007-12-11
申请号：US10736315
申请日：2003-12-15
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M1/24
CPC分类号： H04M3/493 , H04M1/24 , H04M3/22
摘要： A method of testing path a voice response system can include establishing a voice link between a test system and a voice response system and playing voice prompts to the test system over the voice link. The method also can include sending execution information to the test system over the voice link.
摘要翻译：语音应答系统的测试路径的方法可以包括在测试系统和语音响应系统之间建立语音链路，并通过语音链路向测试系统播放语音提示。该方法还可以包括通过语音链路向执行信息发送测试系统。

37. 发明授权

US07266182B2 Method and system for implementing a telephony services feature using voice XML 失效
标题翻译：使用语音XML实现电话服务功能的方法和系统
公开(公告)号：US07266182B2
公开(公告)日：2007-09-04
申请号：US10172264
申请日：2002-06-14
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore , Scott L. Winters
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore , Scott L. Winters
IPC分类号： H04M1/64
CPC分类号： H04M3/4938 , H04M3/42102 , H04M3/42144 , H04M2201/40 , H04M2201/60 , H04Q2213/13056 , H04Q2213/13109
摘要： A method of implementing telephony services can include receiving a call from a telephony switch and matching the received call to a voice markup language document implementation of a telephony service. The voice markup language document can be retrieved from a data store. The received call can be processed in accordance with the retrieved voice markup language document thereby implementing the telephony service.
摘要翻译：实现电话服务的方法可以包括从电话交换机接收呼叫并将接收的呼叫与电话服务的语音标记语言文档实现进行匹配。可以从数据存储中检索语音标记语言文档。所接收的呼叫可以根据检索的语音标记语言文件进行处理，从而实现电话服务。

38. 发明授权

US07224784B2 Subscriber service management 失效
标题翻译：用户服务管理
公开(公告)号：US07224784B2
公开(公告)日：2007-05-29
申请号：US10741797
申请日：2003-12-19
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore , Scott L. Winters
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore , Scott L. Winters
IPC分类号： H04M15/00
CPC分类号： G06Q30/06 , G06Q20/102 , H04M15/48 , H04M2215/0156
摘要： A method, system and apparatus for service management. A service management system can include a name resolution adapter disposed in a PSTN. The name resolution adapter can be communicatively linked to a LIDB also disposed within the PSTN. Notably, an enterprise application can be configured to manage service subscriptions and can enjoy communicative couplings both to the name resolution adapter over a data communications network and also to a switch disposed in the PSTN. Finally, service renewal logic can be associated with the enterprise application and programmed to renew service subscriptions for calling ones of subscribers to the service subscriptions based upon identifying data for the calling ones of the subscribers as received in the enterprise application over the data communications network from the name resolution adapter.
摘要翻译：一种用于服务管理的方法，系统和装置。服务管理系统可以包括设置在PSTN中的名称解析适配器。名称解析适配器可以通信地链接到也布置在PSTN内的LIDB。值得注意的是，可以将企业应用程序配置为管理服务订阅，并可以通过数据通信网络以及设置在PSTN中的交换机享受与名称解析适配器的通信耦合。最后，服务更新逻辑可以与企业应用相关联，并且被编程为基于通过数据通信网从企业应用中接收到的用户中呼叫的用户的标识数据来对服务订阅者的用户呼叫服务订阅，名称解析适配器。

39. 发明授权

US07212623B2 Method for telecommunications service-to-service asynchronous communications using a context cache 失效
标题翻译：使用上下文高速缓存的电信服务到服务异步通信的方法
公开(公告)号：US07212623B2
公开(公告)日：2007-05-01
申请号：US10246255
申请日：2002-09-17
申请人： Thomas E. Creamer , Zygmunt A. Lozinski , Victor S. Moore , Peeyush Jaiswal
发明人： Thomas E. Creamer , Zygmunt A. Lozinski , Victor S. Moore , Peeyush Jaiswal
IPC分类号： H04M7/00
CPC分类号： H04Q3/0029
摘要： A method of communication among telephony services using an event context cache can include, in a messaging telephony service, receiving a telephony event from a node in the public switched telephony network specifying a called directory number, a calling directory number, and service context data. The service context data can be stored as an entry within the event context cache. The event context cache can be accessible by at least one other telephony service. The entry can be associated with a key for the event context cache. The key can be specified by the called directory number and the calling directory number.
摘要翻译：使用事件上下文高速缓存的电话服务之间的通信方法可以包括在消息收发电话服务中，从公共交换电话网络中的节点接收指定被叫目录号码，呼叫目录号码和服务上下文数据的电话事件。服务上下文数据可以作为条目存储在事件上下文高速缓存中。事件上下文缓存可由至少一个其他电话服务访问。该条目可以与事件上下文缓存的密钥相关联。密钥可以由被叫目录号码和呼叫目录号码指定。

40. 发明授权

US07103156B2 Telephony voice server 失效
标题翻译：电话语音服务器
公开(公告)号：US07103156B2
公开(公告)日：2006-09-05
申请号：US10310238
申请日：2002-12-04
申请人： Joseph Celi, Jr. , Thomas E. Creamer , Victor S. Moore , Scott L. Winters
发明人： Joseph Celi, Jr. , Thomas E. Creamer , Victor S. Moore , Scott L. Winters
IPC分类号： H04M1/64 , H04M11/00 , G06F15/16
CPC分类号： H04M3/4938 , H04M3/4936 , H04M7/0039 , H04M7/12 , H04M2201/60
摘要： A voice server for hosting telephony services can include a stack interface configured to exchange telephony signaling information with a circuit-switched to packet-switched interface and a plurality of core clients, each having a call model stored therein. Each core client can be configured to select and execute at least one voice service associated with a call. The voice server further can include a speech processing system configured to convert speech to text and to convert text to speech for processing the call as well as a core processor. The core processor can be configured to distribute the telephony signaling information to the core clients and coordinate operation of the core clients and the speech processing system. The core processor also can exchange telephony signaling information with the circuit-switched to packet-switched interface via the stack interface.
摘要翻译：用于托管电话服务的语音服务器可以包括被配置为将电话信令信息与电路交换到分组交换接口和多个核心客户端交换的每个具有存储在其中的呼叫模型的堆叠接口。每个核心客户端可被配置为选择和执行与呼叫相关联的至少一个语音服务。语音服务器还可以包括配置成将语音转换为文本并将文本转换为语音以处理呼叫以及核心处理器的语音处理系统。核心处理器可以被配置为将电话信令信息分发到核心客户端并协调核心客户端和语音处理系统的操作。核心处理器还可以经由堆叠接口与电路交换到分组交换接口交换电话信令信息。

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