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31. 发明申请

US20070002740A1 Biasing of network node prioritization to improve per-hop behavior based on performance necessary for a packet to meet end-to-end QoS goals 审中-公开
标题翻译：基于分组满足端到端QoS目标所需的性能，优化网络节点优先级以提高每跳行为
公开(公告)号：US20070002740A1
公开(公告)日：2007-01-04
申请号：US11172005
申请日：2005-06-30
申请人： Scott Evans , Amit Kulkarni , John Hershey , Michael Hartman
发明人： Scott Evans , Amit Kulkarni , John Hershey , Michael Hartman
IPC分类号： H04L1/00
CPC分类号： H04L47/10 , H04L45/20 , H04L45/302 , H04L47/2441 , H04L47/2458 , H04L47/283 , H04L47/326
摘要： Each local node of a network adjusts the priority of messages passing through the node based on locally available information. If network topology is available, priority can be given to those messages which have the most hops to go. If source identity or time is/are known, the priority of a message can be upgraded for those messages which have already taken a long time or have already experienced a large number of hops. If destination address and network topology are additionally known, end-to-end QoS can tend to be equalized for all paths.
摘要翻译：网络的每个本地节点根据本地可用的信息调整通过节点的消息的优先级。如果网络拓扑可用，可以优先考虑那些跳数最多的消息。如果源标识或时间是已知的，则可以为已经花费很长时间或已经经历了大量跳数的消息来升级消息的优先级。如果目的地址和网络拓扑是另外已知的，端到端的QoS可以趋向于所有路径均衡。

32. 发明申请

US20050084636A1 Tear initiation and directional tear films and packages made therefrom 有权
标题翻译：撕裂起始和定向撕裂膜和由其制成的包装
公开(公告)号：US20050084636A1
公开(公告)日：2005-04-21
申请号：US10689478
申请日：2003-10-20
申请人： Daniel Papenfuss , Michael Hartman
发明人： Daniel Papenfuss , Michael Hartman
IPC分类号： B65D75/58 , B65D1/00
CPC分类号： B32B3/04 , B32B7/12 , B32B27/08 , B32B2255/205 , B32B2307/31 , B32B2553/00 , B65D75/5805 , Y10T428/13 , Y10T428/1328 , Y10T428/1352 , Y10T428/1359 , Y10T428/1383 , Y10T428/15 , Y10T428/2826
摘要： The present invention provides a flexible multilayer packaging film and packages formed therefrom wherein the films include a first film layer comprising a first biaxially-oriented polymer selected from the group consisting of a polyester, a polyolefin, a polyamide, and a blend thereof and a surface-roughened portion, a second film layer comprising an adhesive, a third film layer comprising a barrier material, a fourth film layer comprising a second biaxially-oriented polymer selected from the group consisting of a polyester, a polyolefin, a polyamide, and a blend thereof and at least one score-line; wherein the packages comprise a tear-initiation area and a directional tear zone.
摘要翻译：本发明提供了一种柔性多层包装膜和由其形成的包装件，其中膜包括第一膜层，第一膜层包含选自聚酯，聚烯烃，聚酰胺及其共混物的第一双轴取向聚合物和表面包含粘合剂的第二膜层，包含阻挡材料的第三膜层，第四膜层，其包含选自聚酯，聚烯烃，聚酰胺和共混物的第二双轴取向聚合物和至少一个得分线; 其中所述包装包括泪液起始区域和定向撕裂区域。

33. 发明授权

US09674360B2 Management of contacts at contact centers 有权
公开(公告)号：US09674360B2
公开(公告)日：2017-06-06
申请号：US13450820
申请日：2012-04-19
申请人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
发明人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
IPC分类号： G06F17/30 , H04M3/51 , G06Q30/02
CPC分类号： H04M3/5183 , G06F17/30864 , G06Q30/02
摘要： In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules.

34. 外观设计

USD768043S1 Step cover 有权
标题翻译：步骤封面
公开(公告)号：USD768043S1
公开(公告)日：2016-10-04
申请号：US29514748
申请日：2015-01-15
申请人： Michael Hartman
设计人： Michael Hartman

35. 发明申请

US20130282744A1 MANAGEMENT OF CONTACTS AT CONTACT CENTERS 有权
标题翻译：联系中心联系人管理
公开(公告)号：US20130282744A1
公开(公告)日：2013-10-24
申请号：US13450820
申请日：2012-04-19
申请人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
发明人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
IPC分类号： G06F17/30
CPC分类号： H04M3/5183 , G06F17/30864 , G06Q30/02
摘要： In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules.
摘要翻译：在联络中心，将新联系人与当前在联络中心处于活动状态的其他联系人进行比较，以识别具有新联系人的共同来源的匹配联系人，随后终止或提供新的和匹配的联系人中的至少一个根据联络中心规则增加资源或优先级。

36. 发明授权

US08547948B2 Antenna management system 失效
标题翻译：天线管理系统
公开(公告)号：US08547948B2
公开(公告)日：2013-10-01
申请号：US11244549
申请日：2005-10-06
申请人： Scott Evans , Michael Hartman , Marc Pearlman
发明人： Scott Evans , Michael Hartman , Marc Pearlman
IPC分类号： H04H20/67
CPC分类号： H04W40/06 , H04W40/08 , Y02D70/22 , Y02D70/322 , Y02D70/324
摘要： A system maintains quality of service of a wireless network. The system includes a first layer, a second layer, and a third layer. The first layer configures a directional antenna to transmit and receive in particular sectors based on antenna gain, transmission power, and beam width. The second layer communicates a direction and range to the first layer. The third layer maintains information summarizing connectivity between a plurality of nodes. The third layer determines whether to extend the range of the signal from a predetermined default range to an extended range.
摘要翻译：系统维持无线网络的服务质量。该系统包括第一层，第二层和第三层。基于天线增益，发射功率和波束宽度，第一层配置定向天线在特定扇区中发射和接收。第二层与第一层通信方向和范围。第三层维护总结多个节点之间的连通性的信息。第三层确定是否将信号的范围从预定的默认范围扩展到扩展范围。

37. 发明授权

US08443295B1 Graphical representation of definitions of statistics 有权
标题翻译：统计定义的图形表示
公开(公告)号：US08443295B1
公开(公告)日：2013-05-14
申请号：US10944329
申请日：2004-09-17
申请人： Paul D'Arcy , Tony McCormack , Noel Griffin , Michael Hartman
发明人： Paul D'Arcy , Tony McCormack , Noel Griffin , Michael Hartman
IPC分类号： G06F3/048
CPC分类号： G06Q10/04
摘要： Existing statistics reporting methods tend to be inflexible and difficult for operators to understand and use effectively. A graphical user interface is provided whereby operators are able to view a state/event model of an automated system and using that graphical user interface make changes to existing statistics, define new statistics and analyze existing statistics. As a result of user inputs made at this graphical user interface changes are effected in a statistics reporting application in order to generate actual values of the statistics. In some embodiments Unified Modeling Language (UML) is used to provide the state/event model and extensions to UML are described which improve the ability to create and modify definitions of statistics.
摘要翻译：现有的统计报告方法往往是不灵活的，操作者难以有效地理解和使用。提供了图形用户界面，由此操作员能够查看自动化系统的状态/事件模型，并使用该图形用户界面对现有统计信息进行更改，定义新统计信息和分析现有统计信息。作为在该图形用户界面处进行的用户输入的结果，在统计报告应用中进行改变以便生成统计的实际值。在一些实施例中，统一建模语言（UML）用于提供状态/事件模型，并描述了对UML的扩展，其提高了创建和修改统计定义的能力。

38. 发明申请

US20110013765A1 Management of Call Handling Treatments 有权
标题翻译：呼叫处理处理管理
公开(公告)号：US20110013765A1
公开(公告)日：2011-01-20
申请号：US12504830
申请日：2009-07-17
申请人： Michael Hartman , Thomas Howley
发明人： Michael Hartman , Thomas Howley
IPC分类号： H04M3/00
CPC分类号： H04M3/493 , H04M3/2218 , H04M3/51
摘要： The provision of call handling treatments in sequence to callers interacting with an automated call-handling system is managed by:(i) for each of a plurality of callers interacting with the automated call handling system: (a) providing a sequence of call handling treatments to the caller in accordance with one or more workflows; (b) monitoring a measurable performance indicator associated with that caller's behavior; (c) determining an association between the performance indicator and one or more of the call handling treatments provided to the caller; and (d) recording the association; (ii) based on the recorded associations, determining a pattern of deviation in the performance indicator attributable to one or more of the call handling treatments; and(iii) altering the or each workflow in response to the pattern of deviation by making a change in the or each workflow selected from: promoting a call handling treatment to an earlier point in the workflow; demoting a call handling treatment to a later point in the workflow; adding a call handling treatment to the workflow; and removing a call handling treatment from the workflow.
摘要翻译：按照与自动呼叫处理系统交互的呼叫者按顺序提供呼叫处理处理的方法是：（i）对于与自动呼叫处理系统交互的多个呼叫者中的每一个进行管理：（a）提供一系列呼叫处理处理根据一个或多个工作流程向呼叫者发送; （b）监测与该呼叫者的行为相关的可衡量的表现指标; （c）确定性能指标与提供给呼叫者的一个或多个呼叫处理处理之间的关联; 和（d）记录关联; （ii）基于记录的关联，确定归因于一个或多个呼叫处理处理的性能指标的偏差模式; 以及（iii）通过在所选择的或每个工作流中进行改变来改变响应于偏差模式的每个工作流程：将呼叫处理处理提升到工作流中的较早点; 将呼叫处理降级到工作流中的稍后点; 向工作流添加呼叫处理处理; 并从工作流中删除呼叫处理处理。

39. 发明申请

US20100313147A1 REPRESENTATIONS OF COMMUNICATIONS SESSIONS IN VIRTUAL ENVIRONMENTS 有权
标题翻译：通讯会议在虚拟环境中的表现
公开(公告)号：US20100313147A1
公开(公告)日：2010-12-09
申请号：US12739345
申请日：2008-10-20
申请人： Michael Hartman , Neil O'connor , Tony McCormack
发明人： Michael Hartman , Neil O'connor , Tony McCormack
IPC分类号： G06F3/048 , G06F15/16
CPC分类号： A63F13/87 , A63F13/12 , A63F13/335 , A63F13/79 , A63F2300/305 , A63F2300/5553 , A63F2300/572
摘要： A method of representing communications sessions in a virtual environment employs a presentation entity which is provided at a location in the environment where it will be visible and/or audible from the observation point of a user with whom a communications session has been requested. The presentation entity, which can represent a character or an object in the environment, for example, presents information to the user from within the environment. Also disclosed is an automated inhabitant which can operated to interact with other inhabitants of such an environment, obtaining information which is passed to and used by a contact center to queue contacts between such other inhabitants and contact center agents.
摘要翻译：在虚拟环境中表示通信会话的方法使用呈现实体，该呈现实体被提供在环境中的它将被从请求了通信会话的用户的观察点可见和/或可听到的位置。例如，可以在环境中表示字符或对象的呈现实体在环境内向用户呈现信息。还公开了一种自动化居民，其可以与这种环境的其他居民相互作用，获得传递给联络中心并由其使用的信息，以排队这些其他居民和联络中心代理之间的接触。

40. 发明申请

US20100306021A1 CONTACT CENTER INTEGRATION INTO VIRTUAL ENVIRONMENTS 有权
标题翻译：联系中心集成到虚拟环境中
公开(公告)号：US20100306021A1
公开(公告)日：2010-12-02
申请号：US12739226
申请日：2008-10-20
申请人： Neil O'Connor , Michael Hartman , Tony McCormack
发明人： Neil O'Connor , Michael Hartman , Tony McCormack
IPC分类号： G06Q10/00 , G06Q30/00 , G06N5/02 , G06F3/048
CPC分类号： G06N3/006 , G06Q10/0637 , G06Q30/016 , G06Q30/02
摘要： A contact center has an interface with a virtual environment implemented in a computer system. The operation of the contact center includes receiving, from the virtual environment, spatial information relating to the spatial position within the virtual environment of an inhabitant of the virtual environment, and queuing a contact relating to that inhabitant in a queuing system of the contact center. Queuing decisions are based, at least in part, on the spatial information of the inhabitant in the virtual environment.
摘要翻译：联络中心具有在计算机系统中实现的虚拟环境的接口。联络中心的操作包括从虚拟环境接收与虚拟环境的居民的虚拟环境内的空间位置相关的空间信息，并且在联络中心的排队系统中排队与该居民相关的联系人。排队决策至少部分地基于虚拟环境中居民的空间信息。

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