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    • 11. 发明申请
    • METHOD FOR ISSUING A TICKET TO A CUSTOMER TO A QUEUE, A MOBILE DEVICE AND A QUEUE TICKET TERMINAL
    • 向客户发送订单的方法,移动设备和QUEUE TICKET终端
    • WO2014094861A1
    • 2014-06-26
    • PCT/EP2012/076424
    • 2012-12-20
    • TELEFONAKTIEBOLAGET L M ERICSSON (PUBL)
    • SÅGFORS, MatsARKKO, JariGARNEIJ, FredrikMELÉN, Jan
    • G07C11/00
    • G06Q30/0281G07C11/00G07C2011/04
    • The invention relates to a method for issuing a ticket to a customer (6) to a queue of a service function (2), comprising: providing a queue ticket terminal (3) in a predetermined space (1) associated with said service function (2); and enabling a customer (6) to be allocated a queue ticket from said terminal (3). The invention furthermore comprises: detecting, in a mobile device (7) associated with said customer (6), whether said queue ticket terminal (3) is in the vicinity of said mobile device (7); transmitting a queue ticket request from said mobile device (7) to said queue ticket terminal (3); and, receiving, in said mobile device (7) and in response to said queue ticket request, a queue position message comprising information relating to the customer´s (6) position in said queue. The invention also relates to a mobile device (7) being associated with a customer (6) of a queue to a service function (2) in a predetermined space (1). Furthermore, the invention relates to a queue ticket terminal (3) for positioning in a predetermined space (1) having a service function (2), said terminal (3) being configured for allocating a ticket for a queue to a customer (6).
    • 本发明涉及一种向客户(6)向服务功能(2)的队列发出票证的方法,包括:在与所述服务功能相关联的预定空间(1)中提供队列票据终端(3) 2); 并且使得能够从所述终端(3)向客户(6)分配队列票证。 本发明还包括:在与所述客户(6)相关联的移动设备(7)中检测所述队列票据终端(3)是否在所述移动设备(7)附近; 从所述移动设备(7)向所述队列票据终端(3)发送队列票证请求; 以及在所述移动设备(7)中并响应于所述队列票证请求接收包括与所述客户(6)在所述队列中的位置有关的信息的队列位置消息。 本发明还涉及一种与预定空间(1)中的服务功能(2)的队列的客户(6)相关联的移动设备(7)。 此外,本发明涉及一种用于定位在具有服务功能的预定空间(1)中的队列票据终端(3),所述终端(3)被配置为向客户(6)分配队列的票据, 。