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11. 发明申请

US20100056111A1 Automated Retrieval and Handling of a Second Telecommunications Terminal's Voicemail by a First Terminal 有权
标题翻译：第一个终端自动检索和处理第二个电信终端的语音信箱
公开(公告)号：US20100056111A1
公开(公告)日：2010-03-04
申请号：US12201053
申请日：2008-08-29
申请人： Omer Boyaci , Lynne Shapiro Brotman , P Krishnan , Michael J. Sammon , Shalini Yajnik
发明人： Omer Boyaci , Lynne Shapiro Brotman , P Krishnan , Michael J. Sammon , Shalini Yajnik
IPC分类号： H04M1/663
CPC分类号： H04M1/65 , H04M3/42263 , H04M3/53333 , H04M7/006 , H04M2203/253 , H04M2207/20 , H04M2242/14
摘要： An apparatus and method are disclosed that enable a terminal such as a computer-based softphone to retrieve and handle, transparently for its user, the voicemail that has been left by calling parties who called the user's cell-phone number. Furthermore, the softphone is able to integrate the presentation to its user of the voicemail associated with the cell phone with the voicemail that has been left by calling parties who called the softphone itself. The softphone features both i) a personal area network interface that is used to communicate directly with the cell phone and ii) a local area network interface that is used to retrieve the cell-phone voicemail from a voicemail system. Once the softphone is paired with the cell phone, the softphone is able to retrieve signals directly from the cell phone and, based on those signals, retrieves the voicemail from the cell phone's voicemail system.
摘要翻译：公开了一种装置和方法，其使诸如基于计算机的软电话之类的终端能够透明地为其用户检索和呼叫呼叫用户的手机号码的主叫方留下的语音邮件。此外，软电话能够将与蜂窝电话相关联的语音邮件的用户的呈现与呼叫软电话本身的呼叫方留下的语音邮件集成。软电话具有i）用于与手机直接通信的个人区域网络接口，以及用于从语音邮件系统检索蜂窝电话语音邮件的局域网接口。一旦软电话与手机配对，软电话就可以从手机直接取回信号，并根据这些信号从手机的语音邮件系统中检索语音信箱。

12. 发明申请

US20200142958A1 SYSTEM AND METHOD FOR GENERATING A RICH PERSISTENT CONVERSATION HISTORY USING A COMMUNICATION PROTOCOL 审中-公开
公开(公告)号：US20200142958A1
公开(公告)日：2020-05-07
申请号：US16179968
申请日：2018-11-04
申请人： Venkatesh Krishnaswamy , Ajita John , David Skiba , Kundan Singh , Shalini Yajnik , Ramanujan Kashi
发明人： Venkatesh Krishnaswamy , Ajita John , David Skiba , Kundan Singh , Shalini Yajnik , Ramanujan Kashi
IPC分类号： G06F17/27 , H04L12/58
摘要： A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided. The method includes (i) receiving media contents associated with conversations from messaging channels, (ii) selecting a set of selected messaging channels from where the media contents are received, (iii) demarcating boundaries in each of the media contents associated with the conversations based on an activity of users, (iv) inserting segmentation demarcations to a first conversation to differentiate the first conversation from a second conversation, (v) determining communication elements for each conversation associated with the segmentation demarcations on each messaging channel, (vi) generating a conversation snippet by linking the communication elements for each messaging channel, (vii) linking conversation snippets to generate a segment associated with the conversation for each messaging channel using lexical and non-lexical features and (viii) generating the rich persistent conversation history by linking segments from the messaging channels.

13. 发明授权

US09137213B2 On-demand feature server activation in the cloud 有权
标题翻译：在云中按需功能服务器激活
公开(公告)号：US09137213B2
公开(公告)日：2015-09-15
申请号：US12748131
申请日：2010-03-26
申请人： Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
发明人： Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
IPC分类号： G06F3/00 , H04L29/06 , H04L29/08
CPC分类号： H04L63/0428 , H04L67/10
摘要： A feature activation system provides a mixed computing environment that includes a server and cloud computing. The hybrid model splits the execution of a communication feature between the cloud and the enterprise server installed at or with the enterprise. Service activation is linked to a portal that can communicate with either an intermediary system or directly with an entity executing computer programs in the cloud. When the customer desires to use a feature, the customer accesses the portal and activates the feature the enterprise desires. In the background, the portal instantiates a virtual machine, on any cloud platform, and then installs the feature with virtual machine on that cloud server. To execute feature, the enterprise server and the virtual machine exchange information between the server and the cloud and allow the feature to access the enterprise server or enterprise data. When the user has completed feature execution, the instance of the feature may be stopped and discarded and any data may be saved either at the enterprise or within the cloud.
摘要翻译：功能激活系统提供包括服务器和云计算的混合计算环境。混合模型分割云与安装在企业或企业的企业服务器之间的通信功能的执行。服务激活链接到可以与中介系统通信的门户，也可以直接与在云中执行计算机程序的实体进行通信。当客户希望使用功能时，客户访问门户并激活企业所期望的功能。在后台，门户在任何云平台上实例化虚拟机，然后在该云服务器上安装具有虚拟机的功能。要执行功能，企业服务器和虚拟机在服务器和云之间交换信息，并允许该功能访问企业服务器或企业数据。当用户完成特征执行时，可以停止和丢弃该特征的实例，并且可以在企业或云中保存任何数据。

14. 发明授权

US08949177B2 Method for characterizing system state using message logs 有权
标题翻译：使用消息日志表征系统状态的方法
公开(公告)号：US08949177B2
公开(公告)日：2015-02-03
申请号：US12542466
申请日：2009-08-17
申请人： Chuanwen Chen , Navjot Singh , Shalini Yajnik
发明人： Chuanwen Chen , Navjot Singh , Shalini Yajnik
IPC分类号： G06F17/30 , H04M3/22 , H04L12/24
CPC分类号： H04M3/2218 , H04L41/0677 , H04L41/16
摘要： A method that enables the run-time behavior of a system to be analyzed is disclosed. By analyzing the totality of the messages in the log or logs system behavior can be better understood. The illustrative embodiment of the present invention detects patterns in message logs, clusters similar messages, and determines system behavior based on the clustering of messages.
摘要翻译：公开了一种能够分析系统的运行时行为的方法。通过分析日志或日志中的消息的整体系统行为可以更好地理解。本发明的说明性实施例检测消息日志中的模式，聚类类似的消息，并且基于消息的聚类来确定系统行为。

15. 发明授权

US08949159B2 System and method for automatic merging of real and virtual environments 有权
标题翻译：实时和虚拟环境自动合并的系统和方法
公开(公告)号：US08949159B2
公开(公告)日：2015-02-03
申请号：US13354434
申请日：2012-01-20
申请人： Anjur S. Krishnakumar , Shalini Yajnik
发明人： Anjur S. Krishnakumar , Shalini Yajnik
IPC分类号： G06F15/18
CPC分类号： A63F13/216 , A63F13/31 , A63F13/355 , A63F13/79 , G06Q10/101 , G06Q50/00 , H04L67/12 , H04W4/043
摘要： Method and system to coordinate a virtual environment with a real environment, including: coupling a transceiver to a person; determining a position of the transceiver within the real environment by use of a position-determination module; and rendering the virtual environment to a user by use of a virtual environment server that is configured to determine a position of the transceiver. The method and system may further comprises a wormhole server configured to provide communication services between the user and the person.
摘要翻译：将虚拟环境与真实环境协调的方法和系统，包括：将收发器耦合到人; 通过使用位置确定模块确定收发器在真实环境内的位置; 以及通过使用被配置为确定收发器的位置的虚拟环境服务器将虚拟环境呈现给用户。该方法和系统可以进一步包括被配置为在用户和个人之间提供通信服务的虫洞服务器。

16. 发明授权

US08752054B2 Intelligent merging of transactions based on a variety of criteria 有权
标题翻译：根据各种标准智能合并交易
公开(公告)号：US08752054B2
公开(公告)日：2014-06-10
申请号：US12722230
申请日：2010-03-11
申请人： Jon Louis Bentley , Frank John Boyle, III , Anjur Sundaresan Krishnakumar , Parameshwaran Krishnan , John H. Meiners , Navjot Singh , Shalini Yajnik
发明人： Jon Louis Bentley , Frank John Boyle, III , Anjur Sundaresan Krishnakumar , Parameshwaran Krishnan , John H. Meiners , Navjot Singh , Shalini Yajnik
IPC分类号： G06F9/46 , G06F7/00
CPC分类号： G06F9/466 , G06F11/1474
摘要： An apparatus and methods are disclosed for intelligently determining when to merge transactions to backup storage. In particular, in accordance with the illustrative embodiment, queued transactions may be merged based on a variety of criteria, including, but not limited to, one or more of the following: the number of queued transactions; the rate of growth of the number of queued transactions; the calendrical time; estimates of the time required to execute the individual transactions; a measure of importance of the individual transactions; the transaction types of the individual transactions; a measure of importance of one or more data updated by the individual transactions; a measure of availability of one or more resources; a current estimate of the time penalty associated with shadowing a page of memory; and the probability of rollback for the individual transactions, and for the merged transaction.
摘要翻译：公开了用于智能地确定何时将事务合并到备份存储器的装置和方法。特别地，根据说明性实施例，排队的交易可以基于各种标准来合并，包括但不限于以下中的一个或多个：排队交易的数量; 排队交易数量的增长率; 日历时间; 估计执行个别交易所需的时间; 衡量个人交易的重要性; 个别交易的交易类型; 衡量单个交易更新的一个或多个数据的重要性; 衡量一个或多个资源的可用性; 与遮蔽一页内存相关联的时间损失的当前估计; 以及个别交易和合并交易的回滚概率。

17. 发明申请

US20130250786A1 SYSTEM AND METHOD FOR END-TO-END CALL QUALITY INDICATION 有权
标题翻译：用于端到端呼叫质量指示的系统和方法
公开(公告)号：US20130250786A1
公开(公告)日：2013-09-26
申请号：US13606853
申请日：2012-09-07
申请人： Mehmet Balasaygun , Jean Meloche , Heinz Teutsch , Shalini Yajnik
发明人： Mehmet Balasaygun , Jean Meloche , Heinz Teutsch , Shalini Yajnik
IPC分类号： H04L12/26
CPC分类号： H04L65/608 , H04L41/22 , H04L41/5032 , H04L43/06 , H04L43/062 , H04L43/0829 , H04L43/0852
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating an end-to-end quality indication associated with a communication session. Based on a real-time transport control protocol message, the system identifies a media path associated with a communication session. Next, the system determines a respective media leg quality for a plurality of media legs in the media path. Based on the respective media leg quality, the system then determines a media path quality. The system can also generate a media quality indication based on the media path quality, and display the media quality indication.
摘要翻译：这里公开的是用于生成与通信会话相关联的端到端质量指示的系统，方法和非暂时计算机可读存储介质。基于实时传输控制协议消息，系统识别与通信会话相关联的媒体路径。接下来，系统确定媒体路径中的多个媒体支路的相应的媒体支路质量。基于相应的媒体支路质量，系统然后确定媒体路径质量。该系统还可以基于媒体路径质量生成媒体质量指示，并显示媒体质量指示。

18. 发明申请

US20130212289A1 FIXED MOBILE CONVERGENCE FOR AUDIO AND WEB CONFERENCE SESSIONS USING BARCODES 有权
标题翻译：音频和网络会议使用条形码的固定移动融合
公开(公告)号：US20130212289A1
公开(公告)日：2013-08-15
申请号：US13396583
申请日：2012-02-14
申请人： Anjur S. Krishnakumar , Shalini Yajnik
发明人： Anjur S. Krishnakumar , Shalini Yajnik
IPC分类号： G06F15/16
CPC分类号： H04L12/1822 , H04L12/189
摘要： Method to transfer a communication session to a mobile device, including: receiving by use of a first communication channel an information message comprising an identification of the communication session and an identification of a communication client hosting the communication session; sending by use of a second communication channel a join request; joining the communication session; and sending by use of the second communication channel a confirmation message confirming the transfer of the communication session. Furthermore, a method to transfer a communication session from a mobile device to a nonparticipating computer, including: receiving by use of a first communication channel an information message comprising an identification of the nonparticipating conference-enabled computer; sending by use of a second communication channel a request to push the communication session to the nonparticipating computer; receiving a confirmation; and optionally closing the communication session on the mobile device.
摘要翻译：将通信会话传送到移动设备的方法，包括：通过使用第一通信信道接收信息消息，所述信息消息包括通信会话的标识和主持通信会话的通信客户端的标识; 通过使用第二通信信道发送加入请求; 加入通信会议; 以及通过使用所述第二通信信道发送确认所述通信会话的传送的确认消息。此外，一种将通信会话从移动设备传送到非参与式计算机的方法，包括：通过使用第一通信信道接收包括非参与会议的计算机的标识的信息消息; 通过使用第二通信信道发送将通信会话推送到非参与计算机的请求; 收到确认; 并且可选地在移动设备上关闭通信会话。

19. 发明授权

US08473423B2 Contact center expert identification 有权
标题翻译：联络中心专家鉴定
公开(公告)号：US08473423B2
公开(公告)日：2013-06-25
申请号：US12797507
申请日：2010-06-09
申请人： Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
发明人： Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
IPC分类号： G06Q10/00 , H04M3/00
CPC分类号： H04M3/5233 , G06Q10/105 , G06Q10/1053
摘要： A system evaluates callers, into a contact center, for possible employment. The evaluations occur while the caller waits in a contact center queue and provide a rating of the callers as potential employees. Ratings may be generated or accumulated from one or more interactions with the contact center, where each interaction with the caller can provide information about the caller's suitability as an employee. Good candidates may be interviewed automatically and/or by a manager. Those candidates that receive good ratings/evaluations and are interested in the position may be hired or provided incentives to help the call center respond to calls.
摘要翻译：系统将呼叫者评估为联络中心，以便可能就业。评估发生在呼叫者在联络中心队列中等待，并将呼叫者作为潜在雇员提供评级。评级可以从与联络中心的一个或多个交互中产生或累积，其中与呼叫者的每个交互可以作为雇员提供关于呼叫者适合性的信息。良好的候选人可以自动访问和/或由经理面试。获得良好评价和对职位感兴趣的候选人可能会被聘用或提供奖励，以帮助呼叫中心回应电话。

20. 发明授权

US08416937B2 System and method for changing conference moderators during a conference call 有权
标题翻译：在电话会议期间更改会议主持人的系统和方法
公开(公告)号：US08416937B2
公开(公告)日：2013-04-09
申请号：US12978742
申请日：2010-12-27
申请人： Jon L. Bentley , Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
发明人： Jon L. Bentley , Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
IPC分类号： H04M3/42
CPC分类号： H04N7/15 , H04L12/1822 , H04M3/563 , H04M2203/5009 , H04M2203/5027
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant to replace the original moderator is identified and subsequently promoted to replacement moderator while maintaining the e-conference. Additionally, changing moderators during an e-conference is accomplished by creating a new conference bridge and transferring each participant to the new conference bridge. This method allows for a seamless transfer between moderators during an e-conference without the inconvenience of reconnecting.
摘要翻译：本文公开了用于在电子会议期间改变主持人的系统，方法和非暂时的计算机可读存储介质。要在电子会议期间更改主持人，系统会确定原始主持人离开电子会议。主持人可以表明他打算通过会议系统离开电子会议。在维护电子会议的同时，确定替换原主持人的参与者，随后晋升为替换主持人。此外，在电子会议期间更改主持人是通过创建一个新的会议桥并将每个参与者转移到新的会议桥来实现的。这种方法允许在电子会议期间主持人之间的无缝转移，而不会重新连接的不便。

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