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热词
    • 13. 发明授权
    • Service guru system and method for automated proactive and reactive computer system analysis
    • 服务大师系统和方法,用于自动化的主动和反应性计算机系统分析
    • US06859893B2
    • 2005-02-22
    • US09920531
    • 2001-08-01
    • George Hines
    • George Hines
    • G06F11/00G06F11/22G06F11/273
    • G06F11/2294
    • A computer method for automatically troubleshooting and preventing problems on a computer system. The method includes receiving data corresponding to the computer system including core files, supplemental configuration information, and other data. The method continues with processing the computer system data into a format useful for rapid analysis. The method uses a knowledge repository of phases and scripts. Each phase is a logical organization of scripts. Each script is an executable for identifying both the conditions that can lead to a problem as well as determining an actual instance of a problem. Execution of the method includes execution of the phases contained in the repository. Several optimizations are used to eliminate large quantities of scripts in order to improve run time. Phases produce intermediate results that can be used by subsequent phases to reduce complexity. A report is generated listing problems for the computer system with corrective actions.
    • 一种用于自动排除故障并防止计算机系统问题的计算机方法。 该方法包括接收与计算机系统对应的数据,包括核心文件,补充配置信息和其他数据。 该方法继续将计算机系统数据处理成用于快速分析的格式。 该方法使用阶段和脚本的知识库。 每个阶段都是脚本的逻辑组织。 每个脚本都是一个可执行文件,用于识别可能导致问题的条件以及确定问题的实际实例。 该方法的执行包括执行存储库中包含的阶段。 为了改善运行时间,使用了多个优化来消除大量的脚本。 阶段产生可以被后续阶段使用以减少复杂性的中间结果。 生成一个报告,列出了具有纠正措施的计算机系统的问题。