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11. 发明授权

US08144633B2 Method and system for controlling audio in a collaboration environment 有权
标题翻译：在协作环境中控制音频的方法和系统
公开(公告)号：US08144633B2
公开(公告)日：2012-03-27
申请号：US12564262
申请日：2009-09-22
申请人： John H. Yoakum , Tony McCormack , John Costello
发明人： John H. Yoakum , Tony McCormack , John Costello
IPC分类号： H04L12/16
CPC分类号： H04L65/4015
摘要： A method and system for designating an aural position of an audio stream in a collaboration environment. A plurality of icons corresponding to participants are displayed in a user interface. A moderator may move the icons from a first position in the user interface to a second position in the user interface. Upon moving an icon from a first position to a second position, an aural position identifier corresponding to the second position is generated and sent to a conference processor. The conference processor uses the aural position identifier to generate an outgoing audio stream that aurally positions the audio stream generated by the participant corresponding to the icon at the aural position. The outgoing audio stream is provided to the moderator, who uses a multi-channel capable device to perceive the audio stream at the designated aural position.
摘要翻译：一种用于在协作环境中指定音频流的听觉位置的方法和系统。与用户对应的多个图标显示在用户界面中。主持人可以将图标从用户界面中的第一位置移动到用户界面中的第二位置。在将图标从第一位置移动到第二位置时，生成与第二位置相对应的听觉位置识别符并将其发送到会议处理器。会议处理器使用听觉位置标识符来产生输出音频流，其将由与该图标对应的参与者产生的音频流声音地定位在听觉位置。输出音频流被提供给主持人，主持人使用多声道能力的设备来感知指定听觉位置处的音频流。

12. 发明申请

US20110058662A1 METHOD AND SYSTEM FOR AURALLY POSITIONING VOICE SIGNALS IN A CONTACT CENTER ENVIRONMENT 有权
标题翻译：在联络中心环境中定位语音信号的方法和系统
公开(公告)号：US20110058662A1
公开(公告)日：2011-03-10
申请号：US12555413
申请日：2009-09-08
申请人： John H. Yoakum , Tony McCormack , John Costello
发明人： John H. Yoakum , Tony McCormack , John Costello
IPC分类号： H04M3/42
CPC分类号： H04M3/568 , H04M3/51
摘要： A contact center media server for aurally positioning participants of a contact center transaction at aural positions designated by a contact center agent. The media server includes a communications interface coupled to a controller and adapted to interface with a plurality of voice paths. Each of the voice paths is associated with one of a plurality of participants in a contact center transaction. A three-dimensional (3D) spatializer engine is coupled to the controller and can receive incoming voice signals received over voice paths and corresponding aural position data. The 3D spatializer engine processes the incoming voice signals and generates outgoing voice signals that include signal characteristics that aurally position the first outgoing voice signals at an aural position with respect to the contact center agent indicated by the aural position data.
摘要翻译：联络中心媒体服务器，用于在由联络中心代理指定的听觉位置上听觉地定位联络中心交易的参与者。媒体服务器包括耦合到控制器并且适于与多个语音路径进行接口的通信接口。每个语音路径与联络中心事务中的多个参与者之一相关联。三维（3D）空间化引擎耦合到控制器并且可以接收通过语音路径接收的传入语音信号和对应的听觉位置数据。 3D空间化引擎处理输入语音信号并产生输出语音信号，其包括将第一输出语音信号相对于由听觉位置数据指示的联络中心代理听觉位置听觉地定位的信号特征。

13. 发明申请

US20100138864A1 ENHANCED CHANNEL SURFING 审中-公开
标题翻译：增强通道冲洗
公开(公告)号：US20100138864A1
公开(公告)日：2010-06-03
申请号：US12326646
申请日：2008-12-02
申请人： John H. Yoakum
发明人： John H. Yoakum
IPC分类号： H04N5/445
CPC分类号： H04N5/44543 , H04N21/234363 , H04N21/42204 , H04N21/4316 , H04N21/4383 , H04N21/47 , H04N21/482
摘要： When a viewer initiates channel surfing, a surfing guide is presented to the viewer. The surfing guide provides multiple channel regions, where each channel region is associated with a different channel that is available to the viewer. Each channel region will include a channel window in which an image or video content from the corresponding channel is displayed. When the surfing guide is being displayed to the viewer, the channel window in at least one of the channel regions will include video content, which is derived from a low bandwidth video stream for the associated channel. Each channel region may also have a channel information area in which textual information about the corresponding channel is provided to the viewer.
摘要翻译：当观众发起频道冲浪时，向观众呈现冲浪指南。冲浪指南提供多个频道区域，其中每个频道区域与观众可用的不同频道相关联。每个通道区域将包括其中显示来自相应通道的图像或视频内容的通道窗口。当将冲浪指南显示给观看者时，至少一个频道区域中的频道窗口将包括视频内容，该视频内容是从相关频道的低带宽视频流中导出的。每个频道区域还可以具有频道信息区域，其中关于相应频道的文本信息被提供给观众。

14. 发明授权

US07512226B1 IP-centric speed dial 有权
标题翻译：以IP为中心的快速拨号
公开(公告)号：US07512226B1
公开(公告)日：2009-03-31
申请号：US10647999
申请日：2003-08-26
申请人： John H. Yoakum , Gordon Quinn , Samuel H. Christie, IV
发明人： John H. Yoakum , Gordon Quinn , Samuel H. Christie, IV
IPC分类号： H04M1/00
CPC分类号： H04M1/2535 , H04M3/44 , H04M7/0075
摘要： The present invention provides speed dial capability for traditional telephones, which are coupled to a terminal adaptor to facilitate calls over a packet network. In operation, the terminal adaptor will receive a speed dial code, such as 12#, from a traditional telephone and use the speed dial code to attempt to initiate a session over the packet network. A proxy will intercept the session request, recognize the speed dial code in the session request, and access an address associated with the speed dial code. The proxy will then use the address corresponding to the speed dial code to initiate a session between the terminal adaptor and another device to facilitate the call. The terminal adaptor will provide the necessary translation between the packet network and the traditional telephony interface to which the traditional telephone is coupled.
摘要翻译：本发明为传统电话提供了快速拨号功能，该功能耦合到终端适配器以便于通过分组网络的呼叫。在操作中，终端适配器将从传统电话接收诸如12＃的快速拨号代码，并使用快速拨号代码尝试通过分组网络发起会话。代理将拦截会话请求，识别会话请求中的快速拨号代码，并访问与快速拨号代码相关联的地址。然后，代理将使用与快速拨号代码相对应的地址来发起终端适配器和另一设备之间的会话以便于呼叫。终端适配器将在分组网络和传统电话所耦合的传统电话接口之间提供必要的转换。

15. 发明授权

US07035923B1 Presence information specifying communication preferences 有权
标题翻译：存在信息指定通信偏好
公开(公告)号：US07035923B1
公开(公告)日：2006-04-25
申请号：US10119783
申请日：2002-04-10
申请人： John H. Yoakum , Steve J. McKinnon , Samuel H. Christie, IV
发明人： John H. Yoakum , Steve J. McKinnon , Samuel H. Christie, IV
IPC分类号： G06F15/173
CPC分类号： H04L67/24 , H04L67/306 , H04L69/24
摘要： The present invention provides a presence system capable of monitoring state information, communication capabilities, or a combination thereof derived from a plurality of sources over any number of disparate networks. The state information bears on the presence or availability of the user and may take many forms. The communication capabilities relate to a potential method by which one can communicate with the user. Based on a profile provided by the user, the presence system evaluates the state information or communication capabilities from one or more sources to create presence information, including a preferred method or a prioritized list of methods by which to communicate with the user. The presence information is then delivered to subscribers of the presence information.
摘要翻译：本发明提供了一种存在系统，其能够通过任何数量的不同网络来监视来自多个源的状态信息，通信能力或其组合。状态信息关于用户的存在或可用性，并且可以采取许多形式。通信能力涉及可以与用户通信的潜在方法。基于由用户提供的简档，存在系统从一个或多个源评估状态信息或通信能力，以创建存在信息，包括与用户通信的优选方法或优先化方法列表。然后，呈现信息被传递给用户存在信息。

16. 发明授权

US06487286B1 Common channel signaling with a network of distributed signal transfer points 失效
标题翻译：具有分布式信号传输点网络的公共信道信令
公开(公告)号：US06487286B1
公开(公告)日：2002-11-26
申请号：US09216987
申请日：1998-12-21
申请人： James Edwin Reaves , John H. Yoakum
发明人： James Edwin Reaves , John H. Yoakum
IPC分类号： H04M700
CPC分类号： H04Q3/0025
摘要： The common channel signaling (CCS) system of the public switched telecommunication network involves digital call routing information that is communicated between the switches of the network and signal transfer points (STPs) of the CCS system and among the STPs themselves. The CCS system causes the network switches and the trunks that connect them to be so interconnected as to complete a connection between a calling party and a called party. The STPs are kept as close as practicable to the network switches so as to minimize the length of the digital transmission links between them. This results in a proliferation of less-than-optimally utilized STPs. Therefore, the constituent parts of a STP are geographically distributed over a wide geographical area with higher-capacity digital links between the constituent parts of the STP, in order to realize substantial transmission cost savings and to drastically reduce the number of individual STPs extant and thus reduce the complexity of the CCS communication between them.
摘要翻译：公共交换电信网络的公共信道信令（CCS）系统涉及在CCS系统的交换机和信号传送点（STP）之间以及STP本身之间通信的数字呼叫路由信息。 CCS系统使网络交换机和连接它们的中继线互连，以完成主叫方和被叫方之间的连接。 STP尽可能靠近网络交换机，以便最小化它们之间的数字传输链路的长度。这导致不太优化的STP的扩散。因此，STP的组成部分在地理上分布在STP的组成部分之间的具有较高容量的数字链路的广泛地理区域上，以便实现显着的传输成本节省并且大大减少现有的各个STP的数量降低CCS之间的通信的复杂性。

17. 发明授权

US09729694B2 Method and apparatus for providing priority indicia associated with a plurality of messages 有权
公开(公告)号：US09729694B2
公开(公告)日：2017-08-08
申请号：US12981061
申请日：2010-12-29
申请人： John H. Yoakum
发明人： John H. Yoakum
IPC分类号： H04M1/725
CPC分类号： H04M1/7255
摘要： A method and apparatus for displaying information about a message. A subset of audio messages is received based on a prioritized list of a plurality of audio messages. The prioritized list of audio messages is prioritized based on a first sender designated priority and a first recipient prioritization attribute corresponding to each of the plurality of audio messages. For each audio message in the subset, a first sender priority indicium indicative of the first sender designated priority of each audio message, and a recipient priority indicium indicative of a priority corresponding to the first recipient prioritization attribute of each audio message, are displayed.

18. 发明授权

US09185169B2 Methods, systems, and computer-readable media for self-learning interactive communications privileges for governing interactive communications with entities outside a domain 有权
标题翻译：用于自学习交互式通信权限的方法，系统和计算机可读介质，用于管理与领域外的实体的交互式通信
公开(公告)号：US09185169B2
公开(公告)日：2015-11-10
申请号：US13194341
申请日：2011-07-29
申请人： John H. Yoakum , Venkatesh Krishnaswamy , Eunsoo Shim
发明人： John H. Yoakum , Venkatesh Krishnaswamy , Eunsoo Shim
IPC分类号： H04L9/32 , H04L29/08 , H04L29/06 , H04L29/12 , H04L12/58
CPC分类号： H04L67/141 , H04L51/14 , H04L61/1511 , H04L65/1076 , H04L65/1096
摘要： Methods, systems, and computer-readable media for self-learning interactive communications privileges for governing interactive communications with entities outside a domain are disclosed. The interactive communications privileges can be used to process interactive communications requests between entities inside and outside a domain. The requested interactive communications are allowed if the interactive communications privileges configured for the entity outside the domain allow for the requested interactive communications. The interactive communications privileges are determined in an automated, self-learning manner in response to monitoring communication interactions between the entities inside and outside the domain. In this manner, the interactive communications privileges are not required to be provisioned and maintained by an administrator. The interactive communications privileges can be determined by gathering insight about the entities outside the domain. Insight about an entity outside the domain is information that is useful in determining which interactive communications privileges to configure for an entity outside the domain.
摘要翻译：公开了用于自学习交互式通信权限的方法，系统和计算机可读介质，用于管理与领域外的实体的交互式通信。交互式通信权限可用于处理域内外实体之间的交互式通信请求。如果为域外的实体配置的交互式通信权限允许所请求的交互式通信，则允许所请求的交互式通信。交互式通信权限是以自动化的自学习方式确定的，以响应监控域内外实体之间的通信交互。以这种方式，交互式通信权限不需要由管理员来配置和维护。交互式通信权限可以通过收集关于域之外的实体的洞察来确定。关于域外的实体的洞察是对确定为域外的实体配置哪些交互式通信权限有用的信息。

19. 发明授权

US08868657B2 Method and system for generating a collaboration timeline illustrating application artifacts in context 有权
标题翻译：用于生成协作时间线的方法和系统，用于说明上下文中的应用程序工件
公开(公告)号：US08868657B2
公开(公告)日：2014-10-21
申请号：US12971380
申请日：2010-12-17
申请人： John H. Yoakum , James R. Gutcher
发明人： John H. Yoakum , James R. Gutcher
IPC分类号： G06F15/16 , H04L12/18 , G06Q10/10
CPC分类号： H04L12/1822 , G06Q10/101 , G06Q10/109
摘要： A method and apparatus for generating a collaboration timeline which illustrates application artifacts in context. A collaboration session includes a plurality of participants. Each participant collaborates via a corresponding processing device. Media streams associated with the plurality of participants are received during the collaboration session and a collaboration media stream based on the media streams is generated. A collaboration application generates an artifact during the collaboration session. A timeline entry is generated in a collaboration timeline, the timeline entry including time information identifying a time associated with the artifact, and a reference to the artifact.
摘要翻译：一种用于生成协作时间线的方法和装置，其示出上下文中的应用工件。协作会话包括多个参与者。每个参与者通过相应的处理设备协作。在协作会话期间接收与多个参与者相关联的媒体流，并且生成基于媒体流的协作媒体流。协作应用程序在协作会话期间生成工件。时间轴条目在协作时间线中生成，时间轴条目包括标识与该工件相关联的时间的时间信息，以及对该工件的引用。

20. 发明申请

US20130086380A1 SYSTEM AND METHOD FOR FACILITATING COMMUNICATIONS BASED ON TRUSTED RELATIONSHIPS 有权
标题翻译：基于有害关系促进通信的系统和方法
公开(公告)号：US20130086380A1
公开(公告)日：2013-04-04
申请号：US13250008
申请日：2011-09-30
申请人： Venkatesh KRISHNASWAMY , Eunsco Shim , John H. Yoakum
发明人： Venkatesh KRISHNASWAMY , Eunsco Shim , John H. Yoakum
IPC分类号： H04L9/32 , G06F15/16 , H04L29/06
CPC分类号： H04L63/0428 , H04L63/08 , H04L63/102 , H04L63/126
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for facilitating communications based on a trusted relationships. A system configured to practice the method first receives a communication request from a second communication device for a specific resource, wherein the communication request is based, at least in part, on trust information generated by a previously established trusted relationship. The system confirms, via an access to a trust database and using the trust information, (1) an identity of a sender of the communication request and (2) access permissions for a requested resource. Then, if the identity and the access permissions are confirmed, the system establishes communications between the first communications device and the second communications device in response to the communication request according to the specific resource. The trust information can include a trust user ID and a trust key.
摘要翻译：本文公开了用于基于可信关系促进通信的系统，方法和非暂时性的计算机可读存储介质。被配置为实施该方法的系统首先从用于特定资源的第二通信设备接收通信请求，其中，所述通信请求至少部分地基于由先前建立的可信关系生成的信任信息。系统通过对信任数据库的访问和使用信任信息来确认（1）通信请求的发送方的身份和（2）所请求资源的访问权限。然后，如果身份和访问许可被确认，则系统根据特定资源响应于通信请求建立第一通信设备和第二通信设备之间的通信。信任信息可以包括信任用户ID和信任密钥。

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