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    • 17. 发明授权
    • Method and system for telephone wait user interface selection
    • 电话等待用户界面选择的方法和系统
    • US07986776B2
    • 2011-07-26
    • US12135325
    • 2008-06-09
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • H04M3/00
    • H04L9/088G06F21/6209G06F2221/2107G06F2221/2113G06F2221/2149H04L9/14H04L2209/60
    • In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
    • 在本发明的方法中,服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫,呼叫者将会听到听众的选择列表,其中包括但不限于最新消息,主叫方位置的天气,财务头条或 音乐台的选择(例如通过有线电视)。 然后,主叫方会将其/首选项输入或输入到键盘中,并进行选择。 如果呼叫者不喜欢选择,则呼叫者可以说出另一个选择,或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后,当相同的客户再次呼叫一次或多次时,系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。
    • 20. 发明申请
    • ABSTRACTION OF COMPUTER DISK IMAGE CLONING CAPABILITIES FROM BOOTABLE MEDIA
    • 计算机磁盘映像克隆能力从引导媒体的提取
    • US20120284500A1
    • 2012-11-08
    • US13551698
    • 2012-07-18
    • Brett AshwoodGregory Jensen BossRick Allen Hamilton, IITimothy Moffett Waters
    • Brett AshwoodGregory Jensen BossRick Allen Hamilton, IITimothy Moffett Waters
    • G06F9/24
    • G06F9/4411
    • A computer system and computer program product for implementing a method for configuring an improved computing system containing a first computing device. The method includes: creating a logical layer and a physical layer within the first computing device; installing a software operating system (OS) in the logical layer of the first computing device; configuring a first basic input/output system (BIOS) based on installation in the physical layer of the first computing device; relocating all first hardware device drivers for the first hardware devices from an OS image in the logical layer to a first Electrically Erasable Programmable Read-Only Memory (EEPROM) in the physical layer of the first computing device; installing the first BIOS in the physical layer of the first computing device; and loading the first hardware device drivers from the first EEPROM into the first BIOS during a boot phase for the first computing device.
    • 一种用于实现用于配置包含第一计算设备的改进的计算系统的方法的计算机系统和计算机程序产品。 该方法包括:在第一计算设备内创建逻辑层和物理层; 在第一计算设备的逻辑层中安装软件操作系统(OS); 基于第一计算设备的物理层中的安装来配置第一基本输入/输出系统(BIOS); 将第一硬件设备的所有第一硬件设备驱动器从逻辑层中的OS映像重定位到第一计算设备的物理层中的第一电可擦除可编程只读存储器(EEPROM); 将第一BIOS安装在第一计算设备的物理层中; 以及在所述第一计算设备的引导阶段期间将所述第一硬件设备驱动器从所述第一EEPROM加载到所述第一BIOS中。