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    • 122. 发明申请
    • Method and system of pausing an IVR session
    • 暂停IVR会话的方法和系统
    • US20060126803A1
    • 2006-06-15
    • US11013222
    • 2004-12-14
    • Labhesh PatelFadi JabbourJohnny LeeDavid Lee
    • Labhesh PatelFadi JabbourJohnny LeeDavid Lee
    • H04M1/64
    • H04M3/5166H04M2203/551
    • Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.
    • 公开了一种用于与交互式语音应答系统进行通信的方法,其包括在呼叫者和交互式语音响应系统之间建立通信会话。 通信会话包括一个呼叫线程。 该方法包括检测与通信会话相关联的暂停条件并暂停呼叫线程。 呼叫线程暂停时确定暂停点。 然后可以预定义的间隔将提醒消息传达给呼叫者。 提醒消息可以包括向呼叫者恢复呼叫线程的指令。 该方法还可以包括接收恢复呼叫线程并在暂停点恢复呼叫线程的指示。