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111. 发明申请

WO2017106531A1 METHOD AND APPARATUS FOR MANAGING NATURAL LANGUAGE QUERIES OF CUSTOMERS 审中-公开
标题翻译：用于管理客户的自然语言查询的方法和设备
公开(公告)号：WO2017106531A1
公开(公告)日：2017-06-22
申请号：PCT/US2016/066978
申请日：2016-12-15
申请人： 24/7 CUSTOMER, INC.
发明人： WALIA, Anmol , ZUVERINK, David, J.
IPC分类号： G06F17/28 , G06F3/0482 , G06F17/21 , G06F17/30 , G06N7/00 , G06Q10/06
CPC分类号： G06F17/30654 , G06F17/30684 , G06Q30/016
摘要： A computer-implemented method and an apparatus manage natural language queries of customers. A natural language query provided by a customer on an enterprise interaction channel is received. The natural language query is analyzed to determine if an answer to the natural language query exists in at least one question-answer (QA) domain from among a plurality of QA domains by analyzing each QA domain from among the plurality of QA domains using a multi-level framework of natural language models. An answer to the natural language query is provided to the customer on the enterprise interaction channel if such an answer in available in the plurality of QA domains. If an answer is not available, then an appropriate response is provided to the customer to assist the customer.
摘要翻译：计算机实现的方法和设备管理顾客的自然语言查询。接收客户在企业交互通道上提供的自然语言查询。通过使用多个QA域中的每个QA域来分析多个QA域中的每个QA域，分析自然语言查询以确定自然语言查询的答案是否存在于多个QA域中的至少一个问答（QA）域中自然语言模型的层次框架。如果在多个QA域中有这样的答案，则在企业交互信道上向客户提供自然语言查询的答案。如果答案不可用，则会向客户提供适当的答复以协助客户。

112. 发明申请

WO2017075481A1 ANTENNAS FOR HANDHELD DEVICES 审中-公开
标题翻译：手持设备的天线
公开(公告)号：WO2017075481A1
公开(公告)日：2017-05-04
申请号：PCT/US2016/059512
申请日：2016-10-28
申请人： ESSENTIAL PRODUCTS, INC.
发明人： RUBIN, Andrew E. , HERSHENSON, Matthew , EVANS V, David John , MIAO, Xiaoyu , JIANG, Xinrui , TATE, Joseph Anthony , GAGNE-KEATS, Jason Sean
IPC分类号： H01Q1/24
CPC分类号： H01Q1/50 , C23C4/12 , C23C24/04 , H01Q1/243 , H01Q21/28 , H04M1/026 , H04M1/0264
摘要： A handheld device can include an encasing, one or more appurtenances associated with the encasing, communications circuitry contained within the encasing, and antenna elements. The antenna elements can be electrically coupled to the communications circuitry and integrated with the encasing and the one or more appurtenances. The appurtenances can include any of a touch-sensitive display screen, a button, a joystick, a click wheel, a scrolling wheel, a touchpad, a keypad, a keyboard, a microphone, a speaker, a camera, a sensor, a light-emitting diode, a data port, or a power port.
摘要翻译：手持设备可以包括外壳，与包含在外壳内的通信电路以及天线元件相关联的一个或多个附属设备。天线元件可以电耦合到通信电路并且与外壳和一个或多个附件集成。附件可以包括任何触敏显示屏，按钮，操纵杆，点击轮，滚动轮，触摸板，小键盘，键盘，麦克风，扬声器，照相机，传感器，灯发射二极管，数据端口或电源端口。

113. 发明申请

WO2017075479A1 WIRELESS ACCESSORY BUS FOR ELECTRONIC DEVICES 审中-公开
标题翻译：用于电子设备的无线附件总线
公开(公告)号：WO2017075479A1
公开(公告)日：2017-05-04
申请号：PCT/US2016/059509
申请日：2016-10-28
申请人： ESSENTIAL PRODUCTS, INC.
发明人： EVANS, David John, V , JIANG, Xinrui , RUBIN, Andrew E. , HERSHENSON, Matthew , MIAO, Xiaoyu
IPC分类号： H04B5/00 , H04W4/00 , H04M1/02 , H04L29/08 , H02J7/02
CPC分类号： H04B1/3888 , H02J7/025 , H02J50/10 , H02J50/90 , H04B1/3818 , H04B1/3883 , H04B5/0031 , H04L67/34 , H04M1/0254 , H04M1/0264 , H04M1/0266 , H04M1/72527 , H04W4/80
摘要： Various embodiments concern a wireless accessory bus for a user device that enables accessories to be easily and securely attached to the user device. More specifically, the wireless accessory bus enables data to be wirelessly transmitted between the accessory and the user device when the accessory and the user device are located within close proximity to one another (e.g., when the accessory is securely attached to the wireless accessory bus). Power could also be wirelessly transferred from the user device to the accessory (or vice versa). In some embodiments, the user device includes fastening component(s) (e.g., magnets) that allow the user device and the accessory to be magnetically secured to one another. The accessory typically enables the user device to readily utilize a new functionality or an improvement to an existing functionality.
摘要翻译：各种实施例涉及用于用户设备的无线辅助总线，其使配件能够容易且安全地附接到用户设备。更具体地说，当附件和用户设备位于彼此附近时（例如，当附件牢固地附接到无线附件总线时），无线附件总线使得数据能够在附件和用户设备之间无线传输。。电力也可以从用户设备无线传输到附件（反之亦然）。在一些实施例中，用户装置包括允许用户装置和附件彼此磁性固定的扣紧组件（例如，磁体）。该附件通常使用户设备能够容易地利用新功能或改进现有功能。

114. 发明申请

WO2017075459A1 OPTICAL SENSORS DISPOSED BENEATH THE DISPLAY OF AN ELECTRONIC DEVICE 审中-公开
标题翻译：光学传感器在电子设备显示屏上显示
公开(公告)号：WO2017075459A1
公开(公告)日：2017-05-04
申请号：PCT/US2016/059479
申请日：2016-10-28
申请人： ESSENTIAL PRODUCTS, INC.
发明人： EVANS, David John V , JIANG, Xinrui , RUBIN, Andrew E. , HERSHENSON, Matthew , MIAO, Xiaoyu
IPC分类号： G02F1/1333 , F21V14/00 , G01J1/04 , G02F1/15
CPC分类号： G06F3/0416 , G06F1/1626 , G06F1/1637 , G06F1/1643 , G06F1/1686 , G06F3/0304 , G06F3/041 , G06F3/0412 , G06F2203/04106
摘要： Various embodiments concern sensors and other components that can be disposed beneath a variable transparency layer of a mobile device. By modifying how much voltage is applied to the variable transparency layer, a component, such as a camera, can be readily hidden when not in use. More specifically, the variable transparency layer may be substantially opaque when the camera is not in use and at least partially transparent when the camera is in use and ready to capture an image. The opacity level of the variable transparency layer can be modified by a voltage source that is electrically coupled to the variable transparency layer. The various levels of opacity could also enable the variable transparency layer to act as an electronic aperture for the camera.
摘要翻译：各种实施例涉及可以设置在移动设备的可变透明层下面的传感器和其他组件。通过修改向可变透明层施加多少电压，诸如照相机的组件在不使用时可以容易地隐藏。更具体地说，当照相机不使用时可变透明层可以是基本上不透明的，并且当照相机使用并准备好拍摄图像时至少部分透明。可变透明度层的不透明度水平可以通过电耦合到可变透明度层的电压源来修改。各种不透明度水平还可以使可变透明度层充当相机的电子光圈。

115. 发明申请

WO2017075005A1 SYSTEM AND METHOD FOR REDUCING THE NUMBER OF PORTS ASSOCIATED WITH A MOBILE DEVICE 审中-公开
公开(公告)号：WO2017075005A1
公开(公告)日：2017-05-04
申请号：PCT/US2016/058791
申请日：2016-10-26
申请人： ESSENTIAL PRODUCTS, INC.
发明人： EVANS V, David John , JIANG, Xinrui , RUBIN, Andrew E. , HERSHENSON, Matthew , MIAO, Xiaoyu
IPC分类号： G06F15/177
CPC分类号： H04M1/026 , G01J1/0425 , G01J1/4204 , G01S7/4818 , G01S17/026 , G01S17/08 , H04B10/2503 , H04M1/0264 , H04M2250/12
摘要： The technology presented here reduces the number of ports associated with the mobile device by combining a plurality of ports into a single multipurpose port. In one embodiment, the multipurpose port includes multiple sensors that detect various properties associated with a light beam, and a light guide that transmits the light beam between the environment outside and the multiple sensors inside the mobile device. In another embodiment, a multipurpose camera includes one or more pixels, different from the rest of the multipurpose camera pixels, where the one or more pixels receive a unique control signal. The unique control signal, sent by a processor coupled to the multipurpose camera, includes an instruction to perform an action different from the rest of the pixels, e.g., to turn on when the rest of the pixels are off. The active pixels can detect coarse properties of the light while saving mobile device battery life.

116. 发明申请

WO2016160978A1 METHOD AND APPARATUS FOR FACILITATING STATELESS REPRESENTATION OF INTERACTION FLOW STATES 审中-公开
标题翻译：促进交互流动状态的无状态表示的方法与装置
公开(公告)号：WO2016160978A1
公开(公告)日：2016-10-06
申请号：PCT/US2016/024995
申请日：2016-03-30
申请人： 24/7 CUSTOMER, INC.
发明人： BODELL, Michael , OSHRY, Matthew , DEVARAPALLI, Ravali
IPC分类号： G06N5/02
CPC分类号： H04L67/142 , G06Q30/016 , H04L51/046 , H04L51/18 , H04L67/146 , H04W4/12
摘要： A computer-implemented method and an apparatus for facilitating stateless representation of interaction flow states associated with customer interactions includes effecting generation of a first uniform resource locator (URL) indicative of a textual input received from a customer during an online interaction. The first URL is configured to identify a state machine and a state within the state machine for facilitating processing of the textual input. An intention of the customer is predicted from the first URL using the state machine and the state within the state machine. At least one next action is determined based on the predicted intention. A second URL including a response to the textual input is generated. The response is determined based on the at least one next action. The second URL is configured to identify a next interaction state for the online interaction. The response is provisioned to the customer during the online interaction.
摘要翻译：用于促进与客户交互相关联的交互流状态的无状态表示的计算机实现的方法和装置包括在在线交互期间实现指示从客户接收的文本输入的第一统一资源定位符（URL）的生成。第一个URL被配置为识别状态机和状态机内的状态，以便于文本输入的处理。使用状态机和状态机内的状态从第一个URL预测客户的意图。基于预测的意图来确定至少一个下一个动作。生成包括对文本输入的响应的第二个URL。响应是基于至少一个下一个动作确定的。第二个URL被配置为识别在线交互的下一个交互状态。在线互动期间，响应将提供给客户。

117. 发明申请

WO2016145227A1 SYSTEM AND METHOD FOR FACILITATING SOCIAL RECOGNITION OF AGENTS 审中-公开
标题翻译：促进代理社会认可的制度与方法
公开(公告)号：WO2016145227A1
公开(公告)日：2016-09-15
申请号：PCT/US2016/021832
申请日：2016-03-10
申请人： 24/7 CUSTOMER, INC.
发明人： KOTHADIYA, Aditya , KANNAN, Pallipuram
IPC分类号： G06F17/30 , G06Q30/00 , G06Q50/00
CPC分类号： G06Q10/06398 , G06Q30/0282 , G06Q50/01
摘要： A computer-implemented method and a system facilitate social recognition of agents. A first user interface (UI) is presented to a customer on a device in proximity to the customer subsequent to a completion of an interaction of the customer with an agent. The first UI comprises one or more survey questions related to a performance of the agent. A determination of whether the performance of the agent satisfies a predetermined condition is performed based on an input received from the customer in response to the one or more survey questions. A second UI is presented to the customer to request the customer to provide an endorsement for the agent if the performance of the agent satisfies the predetermined condition. A posting of the endorsement on one or more social media profiles of the agent is effected upon receiving the endorsement for the agent from the customer.
摘要翻译：计算机实现的方法和系统促进代理人的社会认可。在客户与代理的交互完成之后，第一用户界面（UI）被呈现给位于客户附近的设备上的客户。第一个UI包括与代理的性能相关的一个或多个调查问题。基于根据一个或多个调查问题从客户接收的输入，执行代理的性能是否满足预定条件的确定。如果代理的性能满足预定条件，则向客户呈现第二UI，以请求客户为代理提供认可。在代理人的一个或多个社交媒体简报上签发的背书是在从客户接收到代理人的认可后实现的。

118. 发明申请

WO2016138462A1 DYNAMIC BLOCK PRESS, AND ASSOCIATED METHODS AND SYSTEMS 审中-公开
标题翻译：动态块压缩及相关方法和系统
公开(公告)号：WO2016138462A1
公开(公告)日：2016-09-01
申请号：PCT/US2016/019908
申请日：2016-02-26
申请人： WATERSHED MATERIALS, LLC
发明人： EASTON, David, Carr , EASTON, Khyber
IPC分类号： B28B21/18
CPC分类号： B29C43/021 , B01F3/1221 , B01F3/1228 , B01F7/00558 , B01F7/086 , B01F7/16 , B01F13/1027 , B28B1/0935 , B28B3/086 , B28B7/007 , B28B7/183 , B28B7/28 , B28C5/143 , B28C5/16 , B29L2031/102
摘要： Disclosed is a block press and associated process, for dynamically forming a block mold, to produce a masonry block. In some embodiments, the block mold includes a plurality of mold elements, such as a lower impact plate, an upper impact plate, and a plurality of side plates, and can further include one or more block cores. In operation, one or more of the mold elements are moved to dynamically forming a block mold, which is then filled with product formula. The product formula is then compressed, to form a masonry block. One or more of the mold elements are then released, such as to release pressure on the formed masonry block, and to allow removal of the formed masonry block from the block press, wherein the formed masonry block can be moved to a curing area, and the block press can reform the block mold for subsequent production.
摘要翻译：公开了一种用于动态地形成块模具的块压制和相关工艺，以生产砖石块。在一些实施例中，块模具包括多个模具元件，例如下冲击板，上冲击板和多个侧板，并且还可包括一个或多个块芯。在操作中，一个或多个模具元件被移动以动态地形成块模具，然后填充产品配方。然后将产品公式压缩，形成砖石块。一个或多个模具元件然后被释放，例如在形成的砖石块上释放压力，并且允许将所形成的砖石块从块压块中移出，其中所形成的砖石块可以移动到固化区域，以及块压机可以改造块模以备后续生产。

119. 发明申请

WO2016094691A1 METHOD AND APPARATUS FOR FACILITATING STAFFING OF RESOURCES 审中-公开
标题翻译：促进资源人力资源的方法和装置
公开(公告)号：WO2016094691A1
公开(公告)日：2016-06-16
申请号：PCT/US2015/065047
申请日：2015-12-10
申请人： 24/7 CUSTOMER, INC.
发明人： KANNAN, Pallipuram, V. , ADUSUMILLI, Kranthi, Mitra
IPC分类号： G06Q10/06
CPC分类号： G06Q10/063118 , G06Q30/0202
摘要： A computer-implemented method and an apparatus for facilitating staffing of resources receives customer data corresponding to a plurality of customers of an enterprise. At least one intention is predicted for each customer to configure a plurality of intentions. An expected volume of interactions is estimated for at least one time period based on the plurality of intentions. Each interaction in the expected volume of interactions is associated with interaction attributes. Resource data corresponding to a plurality of resources of the enterprise is received. Each resource is associated with a plurality of resource attributes. At least one resource is mapped to each interaction based on a match between resource attributes associated with the at least one resource and the interaction attributes associated with the each interaction. A staffing of the plurality of resources is facilitated based on the mapping of the at least one resource to the each interaction.
摘要翻译：用于促进资源人员配备的计算机实现的方法和装置接收与企业的多个客户对应的客户数据。预测每个客户至少有一个意图来配置多个意图。基于多个意图估计至少一个时间段的预期交互量。预期交互量中的每个交互都与交互属性相关联。接收与企业的多个资源对应的资源数据。每个资源与多个资源属性相关联。基于与至少一个资源相关联的资源属性与与每个交互相关联的交互属性之间的匹配，将至少一个资源映射到每个交互。基于至少一个资源与每个交互的映射，促进了多个资源的人员配置。

120. 发明申请

WO2016044618A1 METHOD AND APPARATUS FOR PREDICTING CUSTOMER INTENTIONS 审中-公开
标题翻译：用于预测客户意图的方法和装置
公开(公告)号：WO2016044618A1
公开(公告)日：2016-03-24
申请号：PCT/US2015/050734
申请日：2015-09-17
申请人： 24/7 CUSTOMER, INC.
发明人： CHAKRABORTY, Abir , GANGAVARAM, Viswanath
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0202
摘要： A computer-implemented method and apparatus for predicting customer intentions defines a plurality of categories for classifying customer interaction data. The plurality of categories includes at least one action category for classifying information related to customer actions on interaction channels. Data signals corresponding to a customer interaction on one or more interaction channels is received. The data signals include information related to at least one customer action. A sequence of values is generated for each customer action for classifying information related to the each customer action. A value is generated corresponding to each action category to configure the sequence of values. The sequence of values is associated with a fixed length equal to a number of action categories in the at least one action category. The fixed length of the sequence of values facilitates use of one or more intention classifiers to predict an intention of the customer.
摘要翻译：用于预测客户意图的计算机实现的方法和装置定义了用于对客户交互数据进行分类的多个类别。多个类别包括用于对与交互信道上的客户动作相关的信息进行分类的至少一个动作类别。接收对应于一个或多个交互通道上的客户交互的数据信号。数据信号包括与至少一个客户动作有关的信息。为每个客户操作生成一系列值，用于对与每个客户操作相关的信息进行分类。生成与每个动作类别对应的值来配置值序列。值的序列与等于至少一个动作类别中的动作类别的数量的固定长度相关联。值序列的固定长度有助于使用一个或多个意图分类器来预测客户的意图。

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