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    • 102. 发明授权
    • Gelatinous wood preservative
    • US06602465B2
    • 2003-08-05
    • US09818487
    • 2001-03-27
    • David J. OstbyMichael J. Maloney
    • David J. OstbyMichael J. Maloney
    • A61L200
    • E01B9/28B27K3/0264B27K3/12B27K3/20B27K3/30E01B31/20
    • The general purpose of this invention is to provide an improved apparatus and method of preserving the vulnerable area of a railroad cross tie near the interface of the tie and the tie plate. To attain this purpose the invention provides a thin preservative-bearing gelatinous material that is placed between the cross tie and the tie plate either at the time of the original laying of rail or during any subsequent relaying. No extra equipment is needed and only a negligible amount of labor is required to simply place the gelatinous material on the adzed surface of the cross tie prior to the mounting or remounting of the rail. The presence of the gelatinous material poses absolutely no resistance to the subsequent driving of the spikes into the tie and is thin enough so as not to pose any rail alignment problems. The use of the gelatinous material relies on the moisture found under the tie plate to leach the active ingredients out of the material and help diffuse them throughout the adjacent section of wood. In addition, the unloading and loading of the tie plate by the passing of a train forces moisture into and out of the gelatinous material to further promote the leaching action. The inert components of the gelatinous material are completely biodegradable and will not pose an environmental problem at the end of the material's service life.
    • 108. 发明授权
    • Method and system for transferring calls and call-related data between a
plurality of call centers
    • 用于在多个呼叫中心之间传送呼叫和呼叫相关数据的方法和系统
    • US5684870A
    • 1997-11-04
    • US707872
    • 1996-09-09
    • Michael J. MaloneyBruce Lewis HitsonDavid Thompson McCalmont
    • Michael J. MaloneyBruce Lewis HitsonDavid Thompson McCalmont
    • H04M3/42H04M3/51H04M3/523H04M3/58H04M7/00
    • H04M3/5183H04M3/5237H04M3/58H04M2201/38H04M3/42323H04M7/00H04M7/009
    • This invention permits transferring calls along with data that identifies, for example, the caller's name, pertinent account information, any transaction information acquired prior to the need to transfer the call and why the caller is being transferred between a plurality of call centers. The method and system of the invention, therefore, coordinate a voice component and a data component of a call to transfer the call from a first call center across a communication path such as a switching network to a second call center. The first call center includes the necessary network control circuitry to direct an associated switching network to transfer to the second call center the voice component of the call together with an identifier for uniquely identifying the call. The identifier may be generated using DNIS and/or ISDN protocol principles. The method and system also generate and direct a transfer screen from the first call center to the second call center. The unique identifier also attaches to the transfer screen. Using the unique identifier at the second call control center, the invention uses an automatic call distributor or similar routing device to route the voice component to an available customer service representative. The routing device then informs control circuitry of the second call center of the customer service representative's identity. Then the control circuitry sends the transfer screen to a workstation where the customer service representative may service the call with the aid of the transfer screen information.
    • 本发明允许与标识例如呼叫者姓名,相关帐户信息,在需要转移呼叫之前获取的任何交易信息以及为什么呼叫者在多个呼叫中心之间被转移的数据一起转移呼叫。 因此,本发明的方法和系统协调语音组件和呼叫的数据组件,以便通过诸如交换网络的通信路径将呼叫从第一呼叫中心传送到第二呼叫中心。 第一呼叫中心包括必要的网络控制电路,用于引导相关联的交换网络将呼叫的语音分量与用于唯一标识呼叫的标识符一起传送到第二呼叫中心。 可以使用DNIS和/或ISDN协议原理来生成标识符。 该方法和系统还生成并引导从第一呼叫中心到第二呼叫中心的传送屏幕。 唯一标识符也附加到传输屏幕。 在第二呼叫控制中心使用唯一标识符,本发明使用自动呼叫分配器或类似的路由设备将语音组件路由到可用的客户服务代表。 路由设备然后通知客户服务代表的身份的第二呼叫中心的控制电路。 然后,控制电路将传送屏幕发送到客户服务代表可以借助于传送屏幕信息来服务呼叫的工作站。
    • 109. 发明授权
    • Method and system for transferring calls and call-related data between a
plurality of call centers
    • 用于在多个呼叫中心之间传送呼叫和呼叫相关数据的方法和系统
    • US5555299A
    • 1996-09-10
    • US502596
    • 1995-07-14
    • Michael J. MaloneyBruce L. HitsonDavid T. McCalmont
    • Michael J. MaloneyBruce L. HitsonDavid T. McCalmont
    • H04M3/42H04M3/51H04M3/523H04M3/58H04M7/00
    • H04M3/5183H04M3/5237H04M3/58H04M2201/38H04M3/42323H04M7/00H04M7/009
    • This invention permits transferring calls along with data that identifies the caller's name, pertinent account information, any transaction information acquired prior to the need to transfer the call and why the caller is being transferred between a plurality of call centers. The method and system of the invention, therefore, coordinate a voice component and a data component of a call to transfer the call from a first call center across a communication path such as a switching network to a second call center. The first call center includes the necessary network control circuitry to direct an associated switching network to transfer to the second call center the voice component of the call together with an identifier for uniquely identifying the call. The identifier may be generated using DNIS and/or ISDN protocol principles. The invention also generates and directs a transfer screen from the first call center to the second call center. The unique identifier also attaches to the transfer screen. Using the unique identifier at the second call control center, the invention uses an automatic call distributor to route the voice component to an available customer service representative. The call distributor then informs control circuitry of the second call center of the customer service representative's identity. Then the control circuitry sends the transfer screen to a workstation where the customer service representative may service the call with the aid of the transfer screen information.
    • 本发明允许与标识呼叫者姓名,相关帐户信息,在需要转移呼叫之前获取的任何交易信息以及为什么呼叫者在多个呼叫中心之间被转移的数据一起传送呼叫。 因此,本发明的方法和系统协调语音组件和呼叫的数据组件,以便通过诸如交换网络的通信路径将呼叫从第一呼叫中心传送到第二呼叫中心。 第一呼叫中心包括必要的网络控制电路,用于引导相关联的交换网络将呼叫的语音分量与用于唯一标识呼叫的标识符一起传送到第二呼叫中心。 可以使用DNIS和/或ISDN协议原理来生成标识符。 本发明还生成并引导从第一呼叫中心到第二呼叫中心的传送屏幕。 唯一标识符也附加到传输屏幕。 在第二呼叫控制中心使用唯一标识符,本发明使用自动呼叫分配器将语音组件路由到可用的客户服务代表。 然后,呼叫分配器向第二呼叫中心的控制电路通知客户服务代表的身份。 然后,控制电路将传送屏幕发送到客户服务代表可以借助于传送屏幕信息来服务呼叫的工作站。