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1. 发明申请

US20090287534A1 SYSTEM AND METHOD FOR PROVIDING CONTEMPORANEOUS PRODUCT INFORMATION AND SALES SUPPORT FOR RETAIL CUSTOMERS 审中-公开
标题翻译：为零售客户提供现代产品信息和销售支持的系统和方法
公开(公告)号：US20090287534A1
公开(公告)日：2009-11-19
申请号：US12120398
申请日：2008-05-14
申请人： Shang Qing Guo , Sinem Guven , Gopal Sarma Pingali , Mark Edward Podlaseck , Zon-yin Shae
发明人： Shang Qing Guo , Sinem Guven , Gopal Sarma Pingali , Mark Edward Podlaseck , Zon-yin Shae
IPC分类号： G06Q50/00
CPC分类号： G06Q30/02 , G06Q30/0205
摘要： A system and method for providing contemporaneous product information includes identifying a product by collecting information with a user device, and determining a customer location using information collected by the user device. Based upon the product and the customer location, a sales person qualified to respond to customer questions is identified. A link is established between the customer and the sales person to permit live chat between a sales person and the customer.
摘要翻译：用于提供同期产品信息的系统和方法包括通过用用户设备收集信息来识别产品，以及使用由用户设备收集的信息来确定客户位置。根据产品和客户位置，确定有资格回答客户问题的销售人员。建立客户和销售人员之间的链接，以便销售人员和客户之间进行即时聊天。

2. 发明授权

US08199966B2 System and method for providing contemporaneous product information with animated virtual representations 有权
标题翻译：用动画虚拟表示提供同期产品信息的系统和方法
公开(公告)号：US08199966B2
公开(公告)日：2012-06-12
申请号：US12120381
申请日：2008-05-14
申请人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
发明人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
IPC分类号： G06K9/00
CPC分类号： G06Q30/0603 , G06Q30/016 , G06Q30/02 , G06Q30/0267 , G06Q30/0643
摘要： A system and method for providing contemporaneous product information with animated virtual representations includes identifying a product by detecting a marker with a user device. Based upon the product, an animated virtual representation is generated in a display of the user device. Information about the product is conveyed to the user by virtual interaction with the animated virtual representation.
摘要翻译：用于向动画虚拟表示提供同期产品信息的系统和方法包括通过用用户设备检测标记来识别产品。基于该产品，在用户设备的显示器中生成动画虚拟表示。通过与动画虚拟表示的虚拟交互，将关于产品的信息传达给用户。

3. 发明申请

US20090285483A1 SYSTEM AND METHOD FOR PROVIDING CONTEMPORANEOUS PRODUCT INFORMATION WITH ANIMATED VIRTUAL REPRESENTATIONS 有权
标题翻译：用动画虚拟表示提供现代产品信息的系统和方法
公开(公告)号：US20090285483A1
公开(公告)日：2009-11-19
申请号：US12120381
申请日：2008-05-14
申请人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
发明人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
IPC分类号： G06K9/00 , G06T13/00 , G06K7/10 , G06F3/048 , G06Q30/00 , G06Q10/00
CPC分类号： G06Q30/0603 , G06Q30/016 , G06Q30/02 , G06Q30/0267 , G06Q30/0643
摘要： A system and method for providing contemporaneous product information with animated virtual representations includes identifying a product by detecting a marker with a user device. Based upon the product, an animated virtual representation is generated in a display of the user device. Information about the product is conveyed to the user by virtual interaction with the animated virtual representation.
摘要翻译：用于向动画虚拟表示提供同期产品信息的系统和方法包括通过用用户设备检测标记来识别产品。基于该产品，在用户设备的显示器中生成动画虚拟表示。通过与动画虚拟表示的虚拟交互，将关于产品的信息传达给用户。

4. 发明授权

US08594306B2 Providing information by a contact center 有权
标题翻译：通过联络中心提供信息
公开(公告)号：US08594306B2
公开(公告)日：2013-11-26
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译：提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。

5. 发明申请

US20110216897A1 Providing Information by a Contact Center 有权
标题翻译：通过联络中心提供信息
公开(公告)号：US20110216897A1
公开(公告)日：2011-09-08
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译：提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。

6. 发明授权

US07987275B2 Method, apparatus and computer program product implementing a chat application proxy and a chat application wrapper in a chat system 有权
标题翻译：在聊天系统中实现聊天应用代理和聊天应用程序包装的方法，装置和计算机程序产品
公开(公告)号：US07987275B2
公开(公告)日：2011-07-26
申请号：US11856859
申请日：2007-09-18
申请人： Zon-Yin Shae , Gopal Sarma Pingali , David D. Weck
发明人： Zon-Yin Shae , Gopal Sarma Pingali , David D. Weck
IPC分类号： G06F15/16 , G06F3/00
CPC分类号： H04L12/1818
摘要： Methods, apparatus and computer program products implement a chat proxy component and a chat wrapper component. The chat proxy component controls interactions with a chat application by external users. The chat proxy component receives chat requests from external users and initiates a chat session only if a user is validated as a valid user. User validation may be performed by a chat payment application that validates a user only if payment is received for chat services, or by an external user validation system that validates users as, for example, employees authorized to use the chat application. Once a chat session is established, chat operations are managed on a session-specific basis. The chat wrapper component manages communication between the chat proxy component and the chat application. The chat wrapper component also permits the user-facing chat application to be situated on a remote computer.
摘要翻译：方法，装置和计算机程序产品实现聊天代理组件和聊天包装器组件。聊天代理组件控制外部用户与聊天应用程序的交互。聊天代理组件从外部用户接收聊天请求，并且只有当用户被验证为有效用户时才启动聊天会话。用户验证可以由聊天支付应用程序执行，该聊天支付应用程序只有在收到用于聊天服务的付款时才验证用户，或者通过外部用户验证系统来验证用户，例如被授权使用聊天应用程序的员工。一旦建立了聊天会话，聊天操作将以会话为特定的基础进行管理。聊天包装器组件管理聊天代理组件和聊天应用程序之间的通信。聊天包装器组件还允许面向用户的聊天应用程序位于远程计算机上。

7. 发明申请

US20090077176A1 Method, Apparatus and Computer Program Product Implementing a Chat Application Proxy and a Chat Application Wrapper in a Chat System 有权
标题翻译：方法，设备和计算机程序产品在聊天系统中实现聊天应用程序代理和聊天应用程序包装器
公开(公告)号：US20090077176A1
公开(公告)日：2009-03-19
申请号：US11856859
申请日：2007-09-18
申请人： Zon-Yin Shae , Gopal Sarma Pingali , David D. Weck
发明人： Zon-Yin Shae , Gopal Sarma Pingali , David D. Weck
IPC分类号： G06F15/16
CPC分类号： H04L12/1818
摘要： Methods, apparatus and computer program products implement a chat proxy component and a chat wrapper component. The chat proxy component controls interactions with a chat application by external users. The chat proxy component receives chat requests from external users and initiates a chat session only if a user is validated as a valid user. User validation may be performed by a chat payment application that validates a user only if payment is received for chat services, or by an external user validation system that validates users as, for example, employees authorized to use the chat application. Once a chat session is established, chat operations are managed on a session-specific basis. The chat proxy component also is configured to perform session reconnection detection when a session is interrupted; to establish a multimedia path separate from the chat application; and to extract and execute embedded commands. The chat wrapper component manages communication between the chat proxy component and the chat application. The chat wrapper component also permits the user-facing chat application to be situated on a remote computer.
摘要翻译：方法，装置和计算机程序产品实现聊天代理组件和聊天包装器组件。聊天代理组件控制外部用户与聊天应用程序的交互。聊天代理组件从外部用户接收聊天请求，并且只有当用户被验证为有效用户时才启动聊天会话。用户验证可以由聊天支付应用程序执行，该聊天支付应用程序只有在收到用于聊天服务的付款时才验证用户，或者通过外部用户验证系统来验证用户，例如被授权使用聊天应用程序的员工。一旦建立了聊天会话，聊天操作将以会话为特定的基础进行管理。聊天代理组件还被配置为当会话中断时执行会话重新连接检测; 建立与聊天应用程序分离的多媒体路径; 并提取并执行嵌入式命令。聊天包装器组件管理聊天代理组件和聊天应用程序之间的通信。聊天包装器组件还允许面向用户的聊天应用程序位于远程计算机上。

8. 发明申请

US20090043646A1 System and Method for the Automated Capture and Clustering of User Activities 审中-公开
标题翻译：自动捕获和聚类用户活动的系统和方法
公开(公告)号：US20090043646A1
公开(公告)日：2009-02-12
申请号：US11834443
申请日：2007-08-06
申请人： Gopal Sarma Pingali , Mark E. Podlaseck , Sinem Guven
发明人： Gopal Sarma Pingali , Mark E. Podlaseck , Sinem Guven
IPC分类号： G06F11/34
CPC分类号： G06F11/3409 , G06F11/3466 , G06F11/3476 , G06F2201/86 , G06Q10/0633
摘要： An electronic chronicling system and method that allows user actions performed by individuals, groups, or organizations to be automatically captured and grouped into chronicles based on activities, sub-activities and super-activities. The captured activities can then be filtered, viewed and navigated by a visualization and navigation mechanism to determine the relationships between activities and the time and resources spent on the various activities at fine levels of granularity and over various periods of time. The system allows users to gain greater insight into the relationship and resources spent on various activities in order to improve activity and process management efficiencies.
摘要翻译：基于活动，子活动和超级活动，允许个人，团体或组织执行的用户行为被自动捕获并分组为编年史的电子记录系统和方法。然后可以通过可视化和导航机制来过滤，查看和导航所捕获的活动，以确定活动之间的关系，以及在精细的粒度级别和不同时间段内对各种活动花费的时间和资源之间的关系。该系统允许用户更好地了解用于各种活动的关系和资源，以提高活动和流程管理效率。

9. 发明申请

US20090177690A1 Determining an Optimal Solution Set Based on Human Selection 审中-公开
标题翻译：基于人类选择确定最优解集
公开(公告)号：US20090177690A1
公开(公告)日：2009-07-09
申请号：US11968993
申请日：2008-01-03
申请人： Sinem Guven , Gopal Sarma Pingali , Debanjan Saha , Ramendra Kumar Sahoo , Anees Shaikh
发明人： Sinem Guven , Gopal Sarma Pingali , Debanjan Saha , Ramendra Kumar Sahoo , Anees Shaikh
IPC分类号： G06F17/30
CPC分类号： G06Q30/02
摘要： An exemplary method of determining a set of optimal solutions for a problem includes the steps of determining a set of probable solutions for the problem; presenting the set of probable solutions to at least one human expert; receiving at least one selection by the at least one human expert of at least one solution from the set of probable solutions; and determining a set of optimal solutions from the set of probable solutions based at least in part on the at least one selection by the at least one human expert. The method may also include steps of presenting at least one of the set of probable solutions and the set of optimal solutions to at least another human expert; permitting the at least another human expert to select at least one solution from at least one of the set of probable solutions and the set of optimal solutions; and determining a set of optimal solutions from the set of probable solutions based at least in part on the at least one selection by the at least one human expert and the at least one selection by the at least another human expert.
摘要翻译：确定问题的一组最优解的示例性方法包括以下步骤：确定该问题的可能解的集合; 向至少一位人类专家提供一套可能的解决方案; 由所述至少一个人类专家接收来自所述一组可能解决方案的至少一个解决方案的至少一个选择; 以及至少部分地基于所述至少一个人类专家的所述至少一个选择来从所述一组可能解决方案中确定一组最优解。该方法还可以包括以下步骤：向至少另一人类专家呈现该组可能解和集合的最优解中的至少一个; 允许所述至少另一个人类专家从所述一组可能解和所述一组最优解中的至少一个中选择至少一个解; 以及至少部分地基于所述至少一个人类专家的至少一个选择和所述至少另一个人类专家的所述至少一个选择来从所述一组可能解决方案中确定一组最优解。

10. 发明授权

US08589796B2 Method and system for a user-following interface 有权
公开(公告)号：US08589796B2
公开(公告)日：2013-11-19
申请号：US12062150
申请日：2008-04-03
申请人： Frederik Carl Moesgaard K{umlaut over (j)}eldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Frederik Carl Moesgaard K{umlaut over (j)}eldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： G06F3/00
CPC分类号： G03B21/28 , H04N5/74
摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.

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