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    • 2. 发明授权
    • System and method for application alert tracking in an Internet protocol television system
    • 在互联网协议电视系统中应用程序警报跟踪的系统和方法
    • US08626898B2
    • 2014-01-07
    • US12640665
    • 2009-12-17
    • Jerald R. Howcroft
    • Jerald R. Howcroft
    • G06F15/16
    • H04N21/2404H04H20/12H04L41/5074H04L41/509H04N21/2402
    • A maintenance system for an IPTV network includes a logging module, a ticketing module, and an operations module. The logging module receives a fault alert from a service provider and sends the alert to the ticketing module. The ticketing module determines the urgency of the fault, generates a ticket, assigns priority to the ticket based upon the urgency, and sends the ticket to the operations module. The operations module allocates the ticket and sends a message to a mobile device regarding the ticket. A method includes receiving a fault alert from a service provider, sending the alert to a ticketing module, determining the urgency of the event, generating a ticket, assigning priority to the ticket based upon the urgency, sending the ticket to an operations module, allocating the ticket, and sending a message to a mobile device the ticket.
    • IPTV网络的维护系统包括记录模块,票务模块和操作模块。 记录模块从服务提供商接收到故障警报,并将该警报发送给票务模块。 票务模块确定故障的紧急性,生成票据,根据紧急情况为票据分配优先权,并将票据发送到运营模块。 操作模块分配票证,并向移动设备发送有关票据的消息。 一种方法包括从服务提供商接收故障警报,向所述票务模块发送所述警报,确定事件的紧急性,生成票据,基于紧急性向票据分配优先级,将票据发送到操作模块,分配 票,并向移动设备发送消息。
    • 7. 发明授权
    • Metadata repository and methods thereof
    • 元数据存储库及其方法
    • US08359320B2
    • 2013-01-22
    • US11932061
    • 2007-10-31
    • Jerald R. HowcroftDavid C. GibbonsVishwa M. Prasad
    • Jerald R. HowcroftDavid C. GibbonsVishwa M. Prasad
    • G06F3/00G06F17/30
    • G06F17/30038
    • A repository receives metadata from databases associated with different service providers. The repository converts the received metadata to a common format, such as MPEG7, and stores the converted metadata in a central database. The repository can also receive a query from a client device. The repository retrieves metadata associated with the query from the central database and provides it to the requesting client device. The repository can also convert the provided metadata to an appropriate format for the requesting device. Because the metadata is stored at a common location in a common format, content from different providers can be efficiently identified.
    • 存储库从与不同服务提供商相关联的数据库接收元数据。 存储库将接收到的元数据转换为通用格式,例如MPEG7,并将转换的元数据存储在中央数据库中。 存储库还可以从客户端设备接收查询。 存储库从中央数据库检索与查询相关联的元数据,并将其提供给请求的客户端设备。 存储库还可以将提供的元数据转换为请求设备的适当格式。 由于元数据以通用格式存储在公共位置,因此可以有效地识别来自不同提供者的内容。
    • 8. 发明申请
    • System and Method for Application Alert Tracking in an Internet Protocol Television System
    • 互联网协议电视系统中应用程序警报跟踪的系统和方法
    • US20110153749A1
    • 2011-06-23
    • US12640665
    • 2009-12-17
    • Jerald R. Howcroft
    • Jerald R. Howcroft
    • G06F15/16
    • H04N21/2404H04H20/12H04L41/5074H04L41/509H04N21/2402
    • A maintenance system for an IPTV network includes a logging module, a ticketing module, and an operations module. The logging module receives a fault alert from a service provider and sends the alert to the ticketing module. The ticketing module determines the urgency of the fault, generates a ticket, assigns priority to the ticket based upon the urgency, and sends the ticket to the operations module. The operations module allocates the ticket and sends a message to a mobile device regarding the ticket. A method includes receiving a fault alert from a service provider, sending the alert to a ticketing module, determining the urgency of the event, generating a ticket, assigning priority to the ticket based upon the urgency, sending the ticket to an operations module, allocating the ticket, and sending a message to a mobile device the ticket.
    • IPTV网络的维护系统包括记录模块,票务模块和操作模块。 记录模块从服务提供商接收到故障警报,并将该警报发送给票务模块。 票务模块确定故障的紧急性,生成票据,根据紧急情况为票据分配优先权,并将票据发送到运营模块。 操作模块分配票证,并向移动设备发送有关票据的消息。 一种方法包括从服务提供商接收故障警报,向所述票务模块发送所述警报,确定事件的紧急性,生成票据,基于紧急性向票据分配优先级,将票据发送到操作模块,分配 票,并向移动设备发送消息。