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1. 发明授权

US08971514B2 Avoiding failed routes 有权
标题翻译：避免路由失败
公开(公告)号：US08971514B2
公开(公告)日：2015-03-03
申请号：US13404373
申请日：2012-02-24
申请人： Steven William Statham , David E. Phelps , Kirk Randall Hill
发明人： Steven William Statham , David E. Phelps , Kirk Randall Hill
IPC分类号： H04M7/00
CPC分类号： H04L41/069 , H04L43/106 , H04M3/10 , H04M3/52 , H04M7/006
摘要： A system may include a failed route avoidance device. The failed route avoidance device may receive a notification that a record, of a call that failed to be extended to a contact agent in a customer network, is inserted into a failed call list; determine whether an identifier for the contact agent associated with the call is to be placed in an avoidance list based on a response code that a network element sends, to a call router that received the call, when the a connection from the call at the call router to the contact agent fails to be established; generate an avoidance record when the failed route avoidance device determines that the identifier for the contact agent is to be placed in the avoidance list; and send the avoidance record to a configuration device that inserts the avoidance record into the avoidance list.
摘要翻译：系统可以包括故障路由避免设备。失败的路由避免设备可能会收到一个通知，指出无法扩展到客户网络中的联系人代理的呼叫的记录被插入到失败的呼叫列表中; 根据呼叫中的呼叫的连接，确定与呼叫相关联的联系人代理的标识符是否将被放置在基于网络元件发送的响应代码的回避列表中的呼叫路由器路由器到联系人无法建立; 当故障路由回避设备确定将联系人代理的标识符放置在回避列表中时，生成回避记录; 并将回避记录发送到将避免记录插入回避列表的配置设备。

2. 发明授权

US08774395B2 IVR recording management and control 有权
标题翻译： IVR记录管理和控制
公开(公告)号：US08774395B2
公开(公告)日：2014-07-08
申请号：US13323066
申请日：2011-12-12
申请人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , H04M3/5166 , H04M2203/401
摘要： A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.
摘要翻译：计算设备可以从客户端设备接收记录顺序。记录顺序可以包括用于涉及交互式语音响应记录系统的通信会话的记录指令。计算设备可以向交互式语音响应记录系统提供记录顺序，并且响应于向交互式语音响应记录系统提供记录顺序，接收对应于通信会话的记录元数据并在本地存储记录元数据。记录元数据可以包括对应于通信会话的记录数据的存储位置，并且记录数据可以包括通信会话的记录。

3. 发明申请

US20130054635A1 PROCURING COMMUNICATION SESSION RECORDS 审中-公开
标题翻译：采访通讯会议纪录
公开(公告)号：US20130054635A1
公开(公告)日：2013-02-28
申请号：US13220951
申请日：2011-08-30
申请人： David E. PHELPS , Brian S. Badger , Phillip D. Crable , Chester Hamill , Scott C. Danczuk , John Macedo
发明人： David E. PHELPS , Brian S. Badger , Phillip D. Crable , Chester Hamill , Scott C. Danczuk , John Macedo
IPC分类号： G06F15/16 , G06F17/30
CPC分类号： H04L67/146 , H04L65/1069
摘要： A device may receive a session retrieval command corresponding to session metadata provided to a user via a user interface. The session retrieval command may include a request for session data corresponding to a communication session. The device may identify a first session service device, corresponding to the communication session, based on the session retrieval command, where the first session service device is to provide a first session service to communication sessions. The device may communicate with the first session service device to obtain a first set of session data corresponding to the communication session, generate a communication session record based on the first set of session data, and provide the communication session record to the user via the user interface.
摘要翻译：设备可以经由用户界面接收对应于提供给用户的会话元数据的会话检索命令。会话检索命令可以包括对应于通信会话的会话数据的请求。该设备可以基于会话检索命令来标识对应于通信会话的第一会话服务设备，其中第一会话服务设备将向通信会话提供第一会话服务。设备可以与第一会话服务设备通信以获得对应于通信会话的第一组会话数据，基于第一组会话数据生成通信会话记录，并且经由用户向用户提供通信会话记录接口。

4. 发明授权

US08908840B2 IVR recording continuity control 有权
标题翻译： IVR记录连续性控制
公开(公告)号：US08908840B2
公开(公告)日：2014-12-09
申请号：US13323087
申请日：2011-12-12
申请人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/64
CPC分类号： H04M3/5166 , H04M3/42221 , H04M3/493 , H04M3/58
摘要： A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.
摘要翻译：计算设备可以建立与用户设备设备（UE）的通信会话。计算设备可以经由交互式语音响应（IVR）服务与UE进行交互，并使得能够使用第一记录模式来记录通信会话的第一部分。计算设备可以拨出通信会话的第二部分并且使得能够使用第二记录模式来记录通信会话的第二部分。记录模式可以包括本地记录通信会话的一部分，将通信会话的一部分流传输到记录系统，或者拨出通信会话的一部分，以使通信会话抽头能够被放置在拨出的通信会话的一部分。

5. 发明授权

US09112976B2 Parking and routing network calls and sessions 有权
标题翻译：停车和路由网络呼叫和会话
公开(公告)号：US09112976B2
公开(公告)日：2015-08-18
申请号：US12119646
申请日：2008-05-13
申请人： David E. Phelps , Curtis E. Allen , Frances D. E. Taylor
发明人： David E. Phelps , Curtis E. Allen , Frances D. E. Taylor
IPC分类号： H04M3/42 , H04M3/00 , H04M5/00 , H04M3/523 , H04M3/54 , H04M3/428
CPC分类号： H04M3/523 , H04M3/428 , H04M3/5232 , H04M3/54
摘要： A device may process a call, receive a request to forward the call at a call extension point, obtain information about parked calls from a queue that stores information associated with the parked calls, determine whether the call may be parked or forwarded to a terminating device based on the information, park the call at the call extension point when it is determined that the call may not be forwarded, and forward the call to the terminating device when it is determined that the call may be forwarded.
摘要翻译：设备可以处理呼叫，接收在呼叫扩展点转发呼叫的请求，从存储与停放的呼叫相关联的信息的队列获取关于驻留的呼叫的信息，确定呼叫是可以停放还是转发到终端设备基于该信息，当确定呼叫可能不被转发时，在呼叫扩展点停放呼叫，并且当确定呼叫可以被转发时，将呼叫转发到终端设备。

6. 发明申请

US20130148792A1 IVR COMMUNICATION SESSION ROUTING AND RECORDING 有权
标题翻译： IVR通信会话路由和记录
公开(公告)号：US20130148792A1
公开(公告)日：2013-06-13
申请号：US13323075
申请日：2011-12-12
申请人： David E. PHELPS , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. PHELPS , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/658 , H04M1/65
CPC分类号： H04M3/493 , H04M3/42221
摘要： A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.
摘要翻译：一种方法可以包括由计算设备接收来自用户设备的通信会话邀请，并由计算设备确定要记录对应于通信会话邀请的通信会话。该方法还可以包括当要记录通信会话时，由计算设备从一组记录模式识别对应于通信会话的记录模式。该方法还可以包括由计算设备建立与记录模式对应的记录服务，以及由计算设备建立与用户设备的通信会话。该方法还可以包括当通信会话不被记录时，由计算设备建立与用户设备的通信会话。

7. 发明授权

US08310958B2 Routing calls in a network 有权
标题翻译：在网络中路由呼叫
公开(公告)号：US08310958B2
公开(公告)日：2012-11-13
申请号：US11617232
申请日：2006-12-28
申请人： Phillip D. Crable , David E. Phelps , Brian S. Badger
发明人： Phillip D. Crable , David E. Phelps , Brian S. Badger
IPC分类号： H04L12/16
CPC分类号： H04L12/66 , H04L65/1006 , H04L65/1069
摘要： A method includes receiving a session initiation protocol (SIP) invite message and identifying a particular service associated with the SIP invite message. The method may also include identifying a destination for the SIP invite message using status information associated with a number of servers and forwarding the SIP invite message to the destination. The method may also further include identifying a first application server based on the SIP invite message and allocation information associated with allocating traffic among a number of application servers.
摘要翻译：一种方法包括接收会话发起协议（SIP）邀请消息并识别与SIP邀请消息相关联的特定服务。该方法还可以包括使用与多个服务器相关联的状态信息来识别SIP邀请消息的目的地，并将SIP邀请消息转发到目的地。该方法还可以包括基于SIP邀请消息来识别第一应用服务器以及与在多个应用服务器之间分配流量相关联的分配信息。

8. 发明申请

US20120148036A1 SYSTEMS AND METHODS FOR HANDLING CALLS ASSOCIATED WITH AN INTERACTIVE VOICE RESPONSE APPLICATION 有权
标题翻译：用于处理与交互式语音响应应用相关的呼叫的系统和方法
公开(公告)号：US20120148036A1
公开(公告)日：2012-06-14
申请号：US13396341
申请日：2012-02-14
申请人： David E. PHELPS , Brian S. BADGER , Brian E. SOMES
发明人： David E. PHELPS , Brian S. BADGER , Brian E. SOMES
IPC分类号： H04M1/64 , H04M11/00 , H04M7/00
CPC分类号： H04M3/50 , H04M7/006 , H04M7/1295 , H04M2203/2016
摘要： A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call leg is made available to the network device. The inbound call leg and the outbound call leg are handed off from the IVR device to the network device.
摘要翻译：提供了一种处理呼叫的方法。该方法包括经由网络设备接收入站呼叫支路。使用交互式语音响应（IVR）设备处理入站呼叫支路，并且基于处理入站呼叫支路来生成出站呼叫支路。出站呼叫线路可用于网络设备。入站呼叫线路和出站呼叫线路从IVR设备切换到网络设备。

9. 发明申请

US20090285381A1 PARKING AND ROUTING NETWORK CALLS AND SESSIONS 有权
标题翻译：停车和路线网络通话和会议
公开(公告)号：US20090285381A1
公开(公告)日：2009-11-19
申请号：US12119646
申请日：2008-05-13
申请人： David E. PHELPS , Curtis E. ALLEN , Frances D.E. TAYLOR
发明人： David E. PHELPS , Curtis E. ALLEN , Frances D.E. TAYLOR
IPC分类号： H04M3/42
CPC分类号： H04M3/523 , H04M3/428 , H04M3/5232 , H04M3/54
摘要： A device may process a call, receive a request to forward the call at a call extension point, obtain information about parked calls from a queue that stores information associated with the parked calls, determine whether the call may be parked or forwarded to a terminating device based on the information, park the call at the call extension point when it is determined that the call may not be forwarded, and forward the call to the terminating device when it is determined that the call may be forwarded.
摘要翻译：设备可以处理呼叫，接收在呼叫扩展点转发呼叫的请求，从存储与停放的呼叫相关联的信息的队列获取关于驻留的呼叫的信息，确定呼叫是可以停放还是转发到终端设备基于该信息，当确定呼叫可能不被转发时，在呼叫扩展点停放呼叫，并且当确定呼叫可以被转发时，将呼叫转发到终端设备。

10. 发明授权

US08750467B2 Systems and methods for handling calls associated with an interactive voice response application 有权
标题翻译：用于处理与交互式语音响应应用相关联的呼叫的系统和方法
公开(公告)号：US08750467B2
公开(公告)日：2014-06-10
申请号：US13396341
申请日：2012-02-14
申请人： David E. Phelps , Brian S. Badger , Brian E. Somes
发明人： David E. Phelps , Brian S. Badger , Brian E. Somes
IPC分类号： H04M11/00
CPC分类号： H04M3/50 , H04M7/006 , H04M7/1295 , H04M2203/2016
摘要： A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call leg is made available to the network device. The inbound call leg and the outbound call leg are handed off from the IVR device to the network device.
摘要翻译：提供了一种处理呼叫的方法。该方法包括经由网络设备接收入站呼叫支路。使用交互式语音响应（IVR）设备处理入站呼叫支路，并且基于处理入站呼叫支路来生成出站呼叫支路。出站呼叫线路可用于网络设备。入站呼叫线路和出站呼叫线路从IVR设备切换到网络设备。

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