专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US07983411B2 Methods and apparatus for use in computer-to-human escalation 有权
标题翻译：用于计算机到人类升级的方法和装置
公开(公告)号：US07983411B2
公开(公告)日：2011-07-19
申请号：US11088706
申请日：2005-03-24
申请人： Francois Huet , Damien Saint Macary , Gray Salmon Norton , Stephen D. Klein , Timothy Kay
发明人： Francois Huet , Damien Saint Macary , Gray Salmon Norton , Stephen D. Klein , Timothy Kay
IPC分类号： H04M3/00 , H04W4/00
CPC分类号： G06Q10/10 , H04L12/1813 , H04L51/00 , H04L51/04 , H04M3/5191 , H04M2203/2011 , H04M2203/357
摘要： A conversational agent receives a textual user message and escalates the user to a live agent if predetermined criteria are met.
摘要翻译：会话代理接收文本用户消息，并且如果满足预定标准，则将用户升级到活动代理。

2. 发明授权

US08924507B2 Cross-frame progressive spoiling support for reduced network bandwidth usage 有权
标题翻译：支持减少网络带宽使用的跨框架渐进破坏
公开(公告)号：US08924507B2
公开(公告)日：2014-12-30
申请号：US13225022
申请日：2011-09-02
申请人： Tong L. Wynn , Vladimir Stoyanov , Sridhar Sankuratri , Damien Saint Macary , Voicu Anton Albu , Costin Hagiu
发明人： Tong L. Wynn , Vladimir Stoyanov , Sridhar Sankuratri , Damien Saint Macary , Voicu Anton Albu , Costin Hagiu
IPC分类号： G06F15/16 , G06F15/173 , H04L29/08 , H04L29/06
CPC分类号： H04L67/08 , H04L67/40
摘要： An invention is disclosed for efficiently processing and transmitting graphics data in a remote desktop environment. In embodiments of the invention, a connection is established between a remote desktop server computer and a remote desktop client computer. The remote desktop server computer may process graphics data representative of a remote user desktop. The remote desktop server computer may divide the remote desktop screen in data regions and portions. The remote desktop server computer may then encode and transmit each region to the remote desktop client computer at a certain quality that may be adjusted progressively across the screen frames. The remote desktop server computer may also stop encoding and transmitting the portions of the data region that would not be visible to a user when the region is rendered on a display. The remote desktop user experiences an image quality gradually improving with each frame containing information about the image.
摘要翻译：公开了一种用于在远程桌面环境中有效地处理和传输图形数据的发明。在本发明的实施例中，在远程桌面服务器计算机和远程桌面客户端计算机之间建立连接。远程桌面服务器计算机可以处理代表远程用户桌面的图形数据。远程桌面服务器计算机可以在数据区域和部分中划分远程桌面屏幕。然后，远程桌面服务器计算机可以以可以跨屏幕帧逐渐调整的一定质量对每个区域进行编码和传输到远程桌面客户端计算机。远程桌面服务器计算机还可以停止编码和传输在显示器上呈现该区域时用户不可见的数据区域的部分。远程桌面用户体验图像质量逐渐提高，每帧包含有关图像的信息。

3. 发明授权

US08275117B2 Methods and apparatus for use in computer-to-human escalation 有权
标题翻译：用于电脑到人类升级的方法和设备
公开(公告)号：US08275117B2
公开(公告)日：2012-09-25
申请号：US13157229
申请日：2011-06-09
申请人： Francois Huet , Damien Saint Macary , Gray Salmon Norton , Stephen D. Klein , Timothy Kay
发明人： Francois Huet , Damien Saint Macary , Gray Salmon Norton , Stephen D. Klein , Timothy Kay
IPC分类号： H04M3/00 , H04W4/00
CPC分类号： G06Q10/10 , H04L12/1813 , H04L51/00 , H04L51/04 , H04M3/5191 , H04M2203/2011 , H04M2203/357
摘要： A system and method are provided for escalating a user or customer to a live agent from a conversational agent when predetermined criteria are met. The conversational agent textually converses in so-called natural language interaction and can run on a computer, such as a server. Upon receiving a first query, the conversational agent creates a new case, and interacts with the customer, in an attempt to resolve the case and satisfy the user. The predetermined criteria for escalation may include a determination that the conversational agent is unable to satisfy a computer-to-computer information request. Alternatively, the predetermined criteria may include patterns and/or words associated with frustration, for example, and/or unrecognized query subject matter, high priority queries, for example to increase sales, etc.
摘要翻译：提供了一种系统和方法，用于在满足预定标准时将用户或客户从会话代理升级到活动代理。会话代理以所谓的自然语言交互方式进行文本转换，并可以在诸如服务器的计算机上运行。在接收到第一个查询后，会话代理创建一个新的案例，并与客户进行交互，以尝试解决这一情况并满足用户需求。用于升级的预定标准可以包括会话代理不能满足计算机到计算机信息请求的确定。或者，预定标准可以包括与挫败相关联的模式和/或词，例如和/或无法识别的查询主题，高优先级查询，例如增加销售等。

4. 发明申请

US20130060886A1 Cross-Frame Progressive Spoiling Support for Reduced Network Bandwidth Usage 有权
标题翻译：跨帧逐行抖动支持减少网络带宽使用
公开(公告)号：US20130060886A1
公开(公告)日：2013-03-07
申请号：US13225022
申请日：2011-09-02
申请人： Tong L. Wynn , Vladimir Stoyanov , Sridhar Sankuratri , Damien Saint Macary , Voicu Anton Albu , Costin Hagiu
发明人： Tong L. Wynn , Vladimir Stoyanov , Sridhar Sankuratri , Damien Saint Macary , Voicu Anton Albu , Costin Hagiu
IPC分类号： G06F15/16
CPC分类号： H04L67/08 , H04L67/40
摘要： An invention is disclosed for efficiently processing and transmitting graphics data in a remote desktop environment. In embodiments of the invention, a connection is established between a remote desktop server computer and a remote desktop client computer. The remote desktop server computer may process graphics data representative of a remote user desktop. The remote desktop server computer may divide the remote desktop screen in data regions and portions. The remote desktop server computer may then encode and transmit each region to the remote desktop client computer at a certain quality that may be adjusted progressively across the screen frames. The remote desktop server computer may also stop encoding and transmitting the portions of the data region that would not be visible to a user when the region is rendered on a display. The remote desktop user experiences an image quality gradually improving with each frame containing information about the image.
摘要翻译：公开了一种用于在远程桌面环境中有效地处理和传输图形数据的发明。在本发明的实施例中，在远程桌面服务器计算机和远程桌面客户端计算机之间建立连接。远程桌面服务器计算机可以处理代表远程用户桌面的图形数据。远程桌面服务器计算机可以在数据区域和部分中划分远程桌面屏幕。然后，远程桌面服务器计算机可以以可以跨屏幕帧逐渐调整的一定质量对每个区域进行编码和传输到远程桌面客户端计算机。远程桌面服务器计算机还可以停止编码和传输在显示器上呈现该区域时用户不可见的数据区域的部分。远程桌面用户体验图像质量逐渐提高，每帧包含有关图像的信息。

5. 发明申请

US20110235797A1 METHODS AND APPARATUS FOR USE IN COMPUTER-TO-HUMAN ESCALATION 有权
标题翻译：用于计算机人类自然资源的方法和装置
公开(公告)号：US20110235797A1
公开(公告)日：2011-09-29
申请号：US13157229
申请日：2011-06-09
申请人： Francois Huet , Damien Saint Macary , Gray Salmon Norton , Stephen D. Klein , Timothy Kay
发明人： Francois Huet , Damien Saint Macary , Gray Salmon Norton , Stephen D. Klein , Timothy Kay
IPC分类号： H04M3/00
CPC分类号： G06Q10/10 , H04L12/1813 , H04L51/00 , H04L51/04 , H04M3/5191 , H04M2203/2011 , H04M2203/357
摘要： A system and method are provided for escalating a user or customer to a live agent from a conversational agent when predetermined criteria are met. The conversational agent textually converses in so-called natural language interaction and can run on a computer, such as a server. Upon receiving a first query, the conversational agent creates a new case, and interacts with the customer, in an attempt to resolve the case and satisfy the user. The predetermined criteria for escalation may include a determination that the conversational agent is unable to satisfy a computer-to-computer information request. Alternatively, the predetermined criteria may include patterns and/or words associated with frustration, for example, and/or unrecognized query subject matter, high priority queries, for example to increase sales, etc.
摘要翻译：提供了一种系统和方法，用于在满足预定标准时将用户或客户从会话代理升级到活动代理。会话代理以所谓的自然语言交互方式进行文本转换，并可以在诸如服务器的计算机上运行。在接收到第一个查询后，会话代理创建一个新的案例，并与客户进行交互，以尝试解决这一情况并满足用户需求。用于升级的预定标准可以包括会话代理不能满足计算机到计算机信息请求的确定。或者，预定标准可以包括与挫败相关联的模式和/或词，例如和/或无法识别的查询主题，高优先级查询，例如增加销售等。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式