The present invention relates to a method for monitoring a dispenser, which dispenser is equipped with a processor, a communication interface and at least one sensor capable of sensing mechanical vibrations of the dispenser, the method comprising: continuously monitoring mechanical vibrations of the dispenser by the at least one sensor;initiating a first analysis of the mechanical vibrations by the processor, when a measure of the mechanical vibrations exceeds a pre-set threshold value, to obtain first analytical data; comparing the first analytical data to stored reference data to determine a first cause of the mechanical vibrations;storing information on the first cause of the mechanical vibrations;and terminating first analysis of the mechanical vibrations after a pre-set time period,wherein the dispenser is a towel dispenser,and the stored reference data comprises data indicated as characteristic of pulling out the towel, data indicated as characteristic of reeling in the towel and a period of time between pulling out and reeling in the towel.