基本信息:
- 专利标题： 리모트 지원장치, 전자장치, 리모트 지원방법 및 기억매체
- 专利标题（英）：Remote support apparatus, electronic apparatus, remote support method, and storage medium
- 专利标题（中）：远程支持设备，电子设备，远程支持方法和存储介质
- 申请号：KR1020140107528 申请日：2014-08-19
- 公开(公告)号：KR1020150021895A 公开(公告)日：2015-03-03
- 发明人： 후쿠시마켄타
- 申请人： 캐논 가부시끼가이샤
- 申请人地址： **-*, Shimomaruko *-chome, Ohta-ku, Tokyo, Japan
- 专利权人： 캐논 가부시끼가이샤
- 当前专利权人： 캐논 가부시끼가이샤
- 当前专利权人地址： **-*, Shimomaruko *-chome, Ohta-ku, Tokyo, Japan
- 代理人： 권태복
- 优先权： JPJP-P-2013-171550 2013-08-21
- 主分类号： H04L12/12
- IPC分类号： H04L12/12 ; H04L29/06 ; G06F11/07 ; H04N1/00
An image forming apparatus, and a remote support system which is operated by the operator to the user for requesting the support includes a plurality of processing units to execute the different support processing will be connected via a communication path. Remote support apparatus, and transmits the switching request and the execution request of the support process in the execution request, or processing unit of a support process using the selected processing unit to the selected specific processing unit in the image forming apparatus. The image forming apparatus, to the execution request of the support manipulatable running support processing by the follow-processing units, and enables running support processing by the processing unit switching the switching processing means in accordance with the switching request processing unit. In addition, the image forming apparatus sends back a result that requires a reply from a running support processing result to the remote support system.
公开/授权文献:
- KR101792492B1 리모트 지원장치, 전자장치, 리모트 지원방법 및 기억매체 公开/授权日：2017-11-02