基本信息:
- 专利标题： HOME AGENT CALL CENTER SYSTEM AND METHOD
- 专利标题（中）：与当地代表CALL CENTER
- 申请号：EP98944830 申请日：1998-09-09
- 公开(公告)号：EP1033024A4 公开(公告)日：2004-09-22
- 发明人： BONDARENKO OLEG , ISSAYEV VALERIY , SHTIVELMAN YURI , KIKINIS DAN
- 申请人： GENESYS TELECOMM LAB INC
- 专利权人： GENESYS TELECOMM LAB INC
- 当前专利权人： GENESYS TELECOMM LAB INC
- 优先权： US94071297 1997-09-30
- 主分类号： H04L29/06
- IPC分类号： H04L29/06 ; H04M3/00 ; H04M3/42 ; H04M3/51 ; H04M3/523 ; H04M3/54 ; H04M7/00 ; H04Q3/00 ; H04Q3/64 ; H04Q3/72
摘要：
A call center system supports remote agent stations (126) through a network (125) by establishing a data link (119, 129) between a computer platform (131) at the remote agent station (126) and a computer-telephony integration (CTI) processor (111) connected to a telephony switch (109) at a call center (101) and switching incoming calls from the call center (101) to a telephone (133) at the remote agent station (126) while sending data pertaining to the calls via the data link (119, 129) to the computer platform (131) at the remote agent station (126) to be displayed.