The invention discloses an electric power user fault trouble call method. The method comprises steps that an electric power fault first-aid repair user information format is preset; the user information written in the electric power fault first-aid repair user information format is received and is converted into a code icon, the code icon is made on an electric power user fault trouble call card, or the electric power user fault trouble call card and an electricity card are merged; the code icon scanned by a user through a handset is received, and the user information is extracted and is sent to a first-aid repair command platform system; classification storage is carried out by the first-aid repair command platform system according to the information sent by the user, and the information is sent to a power supply company of a location region of the user. The method is advantaged in that the first-aid repair user information can be accurately recorded, and a user fault processing speed is accelerated.