The invention discloses an information system for supporting customer service emergency process visual management. The information system comprises an emergency disposal working table, a visual monitoring module, a short message platform, a report form processing module, a data interaction module, a system management module and a database module. The information system carries out centralized management to a whole emergency event processing flow through the emergency disposal working table, carries out timely information issue and customer communication through the short message platform, and provides real-time schedule data support through the report form processing module. Consequently, the information system breaks information barriers cooperated through a plurality of departments, effectively integrates internal resources, thereby achieving quick response and linkage processing of emergency events. Meanwhile, the information system is in a browser/server (B/S) structure, and supports accesses and graph presentation of a mobile terminal. A user can access the information system just through a browser and does not need to install any client side. The information system is used for carrying out real-time graphical presentation to important data, and enables the user to intuitively and clearly know about conditions of the whole emergency event processing.